Moveworks vs ServiceNow: who uses which
Customers, public proof and the companies that use both.
On usedby, 70 companies use Moveworks and 40 use ServiceNow. 2 companies use both, including CVS Health and Wellstar. Moveworks leads among the Consumer Goods companies on usedby that use either tool.Latest check Oct 14, 2026: 104 of 110 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Moveworks, ServiceNow, or both
Every company with a public proof for at least one of the two tools.
68
use only Moveworks
2
companies use both
38
use only ServiceNow
68 companies use only Moveworks, 38 use only ServiceNow and 2 use both, out of the 108 companies on usedby that use at least one of them.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Moveworks |
|---|---|
 CVS Health | On or before Mar 2025 |
 Wellstar | On or before Jun 2023 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Moveworks, ServiceNow or both: a share of the companies on usedby, not of the market.
Moveworks onlyBothServiceNow only
More common with Moveworks
- Consumer Goods4 of the 7 Consumer Goods companies on usedby that use either tool use Moveworks.
- Manufacturing4 of the 6 Manufacturing companies on usedby that use either tool use Moveworks.
- Semiconductors & Hardware4 of the 6 Semiconductors & Hardware companies on usedby that use either tool use Moveworks.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Moveworks
ServiceNowWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Moveworks
49% decrease in support ticket resolution time
Albemarle
Vendor case study, moveworks.com, captured Oct 9, 2026
This one comm resulted in reclaiming 1,000 licenses, saving us $55,000 in only 14 days
Consumers Energy
Vendor case study, moveworks.com, captured Oct 9, 2026
ServiceNow
FedEx now runs 5 million workflows every month on the ServiceNow AI Platform
FedEx
Vendor case study, servicenow.com, captured Oct 4, 2026
Questions about Moveworks and ServiceNow
Which is used more, Moveworks or ServiceNow?
Moveworks has more customers on usedby: 70 against 40 for ServiceNow.
Do companies use both Moveworks and ServiceNow?
Yes. 2 companies use both on usedby, including CVS Health and Wellstar.
Who uses Moveworks?
70 companies on usedby, each with the public page that shows it. See who uses Moveworks.
Who uses ServiceNow?
40 companies on usedby, each with the public page that shows it. See who uses ServiceNow.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.