How Consumers Energy uses Moveworks
$55,000
“This one comm resulted in reclaiming 1,000 licenses, saving us $55,000 in only 14 days”
As published on moveworks.com. Checked by usedby on Oct 9, 2026.
What happened
Consumers Energy deployed the Moveworks AI Assistant (called CEVA) inside Microsoft Teams so employees can resolve IT and HR issues, find information, and take action in one place. The support team also uses it to send targeted messages with tracking, such as asking license owners whether they still need access.
Summary written by usedby from the source page, in English. The figures are those of Moveworks and Consumers Energy, not ours.
- 16,000 hours“In just 12 months, Consumers Energy saved 16,000 hours of employee productivity”
- 35%“Moveworks AI Assistant resolves 35% of all employee support requests in minutes, pulls from Consumers Energy’s entire knowledge base, and has more than 1,000 questions answered per month.”
- 2,000“Transforming more than 2,000 new knowledge articles into conversational answers employees can self-serve in seconds”
- 20 hours“The team estimated 200 hours of implementation work — but Moveworks required only about 20 hours to get the AI Assistant fully deployed.”
AI Assistant sent a simple message asking Adobe Acrobat Professional license owners if they still required access. This one comm resulted in reclaiming 1,000 licenses, saving us $55,000 in only 14 days,” said Langa.
We don’t want to send just another email. People skim those. Moveworks fills in the gaps. Our employees know exactly what to do, and they do it.
What the story claims, and what we checked
What we compared with the page.
- The figure: $55,000CheckedPrinted word for word on the page, near the name of Consumers Energy.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Consumers Energy.
- Consumers Energy uses MoveworksCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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