The use case: how rhenag deploys Parloa
rhenag, a service provider for German energy utilities, deploys Parloa voice AI agents, built with partner logen.ai, that let customers of municipal utilities submit meter readings and adjust estimated payments by phone. The agents write the data back into the lima billing system and route calls needing human help to the right department.
More reported results
Figures published in Parloa’s case study. They are not independently measured by usedby.
In just six weeks, rhenag implemented AI agents that can automatically read meters and make adjustments to estimated payments.
In the customer’s words
Parloa and logen.ai combine innovative strength with the ability to deliver. This is exactly what we need to quickly scale our multi-tenant AI agents and sustainably improve customer service for our municipal utility partners.Parloa users in Energy, Utilities & Cleantech
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Parloa’s published case study. We check the public evidence; the results are reported by the vendor.
parloa.com- Source published
- Sep 3, 2026
- Last checked
- Nov 14, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 200,000 callsChecked
Printed word for word on the page, near the name of rhenag.
- The passage quoted aboveChecked
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- The publication dateChecked
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- rhenag uses ParloaChecked
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- The result itselfNot checked
We quote it; we did not measure it.
The AI agents currently handle around 200,000 calls annually, across both large and small municipal utilities.