The use case: how GESOBAU deploys Parloa
GESOBAU AG, a Berlin housing association, uses Parloa's voice AI agents to answer tenant phone calls around the clock. The agents identify and classify each issue, resolve it when possible, log repair requests, create tickets for permission requests, and forward emergencies to the emergency management team.
More reported results
Figures published in Parloa’s case study. They are not independently measured by usedby.
354 distinct issues identified and classified since launch
82% of callers identified by phone number or name and address
In the customer’s words
With Parloa, infinit.cx, and Datatrain by our side, we had partners who understood our goals and helped us deliver on them fast, with real, tangible improvements for our tenants in no time.Other companies using Parloa
Customers across industries, with public evidence.
See all Parloa customers
Go straight to the source
Based on Parloa’s published case study. We check the public evidence; the results are reported by the vendor.
parloa.com- Source published
- Aug 26, 2026
- Last checked
- Nov 14, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 66%Checked
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- The passage quoted aboveChecked
Copied word for word from the page, near the name of GESOBAU.
- The publication dateChecked
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- GESOBAU uses ParloaChecked
Confirmed line.
- The result itselfNot checked
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During each call, the AI agents identify the issue, classify it, and automatically resolve it when possible. They can recognize emergency situations immediately and forward them to GESOBAU AG's emergency management team with the full context of the conversation intact.