Who uses Parloa?
Platform to build, deploy and manage AI agents for enterprise customer service parloa.com
36
companies use Parloa
36 companies use Parloa. 19% are in Insurance & InsurTech. Confirmed or observed customers include Microsoft, KPMG, and PWC. 24 of them are confirmed by a published case study, quote or press release.Latest check Oct 3, 2026: 29 of 36 companies checked, from 6 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 24 confirmed, 12 observed
- Top industry
- Insurance & InsurTech, 19% of customers
- Security
- ISO 27001, SOC 2 Type II, PCI DSS, HIPAASource: parloa.com, checked Oct 5, 2026
- Most similar
- Cognigy, 1 shared customer
- Website
- parloa.com
What Parloa does
Parloa is an AI agent platform for enterprise customer service. Teams build agents in its Agent Builder without specialist skills, improve them in the Performance Lab and deploy them across channels. The agents can complete authenticated actions for customers, such as checking a delivery time or changing a reservation.
Written by usedby from parloa.com.
Main features
Common uses
36 companies use Parloa
Every company below links to the public page that shows it uses Parloa. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Microsoft | IT Services & System Integration | |
 KPMG | Accounting & Audit | |
 PWC | Accounting & Audit | |
 SAP | IT Services & System Integration | |
 Accenture | IT Services & System Integration | |
 Booking.com | Travel & Hospitality | |
 DECATHLON | Retail | |
| Insurance & InsurTech | ||
 Generali | Insurance & InsurTech | |
| Insurance & InsurTech |
Is Parloa right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 139 Insurance & InsurTech companies on usedby, 7 are listed as Parloa customers. 12 use only another Customer Service Automation tool.
- Parloa only, 4%
- Parloa and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 9%
- No Customer Service Automation tool we can see, 86%
These are companies usedby tracks because a public page names them, often Parloa's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Parloa and its customers. Each one links to its dated source. We quote, we do not score.
+20%additional automation rate
MAINGAUVendor case studyPublished May 13, 2026
10%AI agent cross-sell rate
HSEVendor case studyPublished Jul 24, 2025500,000+interactions per year
DECATHLONVendor case studyPublished Jul 24, 2025Introducing the AI agent aligns with our commitment to human-centered service. Individual consultations remain with our people—AI just makes sure every request reaches the right expert faster.Thanks to Parloa, we’ve reduced wait times and repetitive tasks for our agents, allowing them to focus more on solving real customer problems over the phone, chat, and WhatsApp.Before you buy Parloa
What Parloa publishes on the points buyers check first, each with its source and check date.
| Security | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA | parloa.com, checked Oct 5, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | trust.parloa.com, checked Oct 5, 2026 |
| Integrations | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow | parloa.com, checked Oct 5, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Parloa work with the tools we already use?
Parloa alternatives
Tools compared with Parloa most often, with the customers they share.
| Tool | Customers | Shared with Parloa | Compare |
|---|---|---|---|
 Cognigy57 customers, 1 shared | 57 | 1 | Parloa vs Cognigy |
 Sierra50 customers, 0 shared | 50 | 0 | Parloa vs Sierra |
 Intercom112 customers, 0 shared | 112 | 0 | Parloa vs Intercom |
 Sanas48 customers, 0 shared | 48 | 0 | Parloa vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Parloa vs Talkdesk |
Questions about Parloa
Who uses Parloa?
36 companies use Parloa, including Microsoft, KPMG, and PWC.
Which industries use Parloa?
The industries with the most Parloa customers are Insurance & InsurTech (7), IT Services & System Integration (4), and Accounting & Audit (2).
What are the alternatives to Parloa?
The tools compared with Parloa most often are Cognigy (57 customers, 1 shared), Sierra (50 customers, 0 shared), Intercom (112 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Parloa alternatives.
How does usedby know who uses Parloa?
Each company is linked to a public page that names it: Parloa's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (24): a case study, a named quote or a press release. Observed (12): Parloa shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Parloa, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 3, 2026, and 29 of 36 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Parloa started on October 3, 2026. New customers appear after two complete checks of its pages.