2
AI tools in use at TeamViewer
TeamViewer uses 2 AI tools: Omnea (Procurement & Sourcing) and Parloa (Customer Service Automation). 1 is confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 8, 2026: 1 of 2 tools checked, from 4 public sources.
- Industry
- IT Services & System Integration
- Website
- teamviewer.com
- AI tools in use
- 2Median for the 69 IT Services & System Integration companies on usedby: 1
- Latest check
- October 8, 20261 of 2 tools checked so far
Every AI tool at TeamViewer
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Omnea | Procurement & Sourcing | — | omnea.co | |
 Parloa | Customer Service Automation | — | parloa.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In TeamViewer's own words
Published results, each linked to its dated source. We quote, we do not score.
We went from a situation where users never knew what would happen next to having a system where everything is transparent and user-friendly. The ability to easily adjust processes to meet new requirements has been transformative.Users tell Omnea what they want to do and AI guides them through the workflow in a conversational way.TeamViewer compared to other IT Services & System Integration companies
TeamViewer uses 2 AI tools. The median among the 69 IT Services & System Integration companies on usedby is 1. 37 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 IT Services & System Integration companies on usedby, by number of AI tools
- 37 companies with 1 tool
- 8 companies with 2 tools
- 4 companies with 3 tools
- 4 companies with 4 tools
- 4 companies with 5 tools
- 2 companies with 6 tools
- 0 companies with 7 tools
- 10 companies with 8 tools or more
What its peers use that TeamViewer does not
Questions about AI at TeamViewer
What AI tools does TeamViewer use?
TeamViewer uses 2 AI tools: Omnea and Parloa. 1 is confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does TeamViewer use Cohere?
usedby has not found a public page showing that TeamViewer uses Cohere. Cohere is the most used AI tool among the 69 IT Services & System Integration companies on usedby: 9 of them use it. See who uses Cohere.
How does TeamViewer compare to other IT Services & System Integration companies?
TeamViewer uses 2 AI tools. The median among the 69 IT Services & System Integration companies on usedby is 1, and 37 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools TeamViewer uses?
Each tool is linked to a public page that names TeamViewer: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find TeamViewer, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.