15
AI tools in use at ServiceNow
ServiceNow uses 15 AI tools: Fairmarkit and Globality (Procurement & Sourcing), HighRadius and Pigment (Finance & Accounting AI), Langchain and LangSmith (LLM Ops & Frameworks), Cartesia (Speech & Audio API), and 8 other tools. 3 are confirmed by a published story, quote or press release; 12 are listed on the vendor's own pages.Latest check Oct 8, 2026: 15 of 15 tools checked, from 24 public sources.
- Industry
- IT Services & System Integration
- Website
- servicenow.com
- AI tools in use
- 15Median for the 69 IT Services & System Integration companies on usedby: 1
- Latest check
- October 8, 202615 of 15 tools checked so far
Every AI tool at ServiceNow
15 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Cartesia | Speech & Audio API | — | cartesia.ai | |
 Within (formerly Klarity) | Document & Process Intelligence | — | within.ai | |
 Yoodli | Sales Training & Coaching | — | yoodli.ai | |
 Aviso | Revenue Intelligence | — | aviso.com | |
 Cognition | Autonomous Coding Agents | — | cognition.com | |
 Copy.ai | Marketing Copywriting | — | copy.ai | |
 Fairmarkit | Procurement & Sourcing | — | fairmarkit.com | |
 Globality | Procurement & Sourcing | — | globality.com | |
 HighRadius | Finance & Accounting AI | On or before Mar 2025 | highradius.com | |
 Langchain | LLM Ops & Frameworks | — | langchain.com | |
 LangSmith | LLM Ops & Frameworks | — | langchain.com | |
 Outreach | Cold Email & Outreach | — | outreach.ai | |
 Pigment | Finance & Accounting AI | — | pigment.com | |
 Qdrant | Vector Databases | — | qdrant.tech | |
 Sonar | Code Quality & Security | — | sonarsource.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In ServiceNow's own words
Published results, each linked to its dated source. We quote, we do not score.
We didn't just want to automate what we knew from the past. We wanted to automate new ways of doing things. AI processes data through a different lens, surfacing patterns that no manual effort could. Combined with the human, it solves problems better and faster.Within processes data through a different lens, surfacing patterns that no manual effort could. Combined with the human, it solves problems better and faster.ServiceNow compared to other IT Services & System Integration companies
ServiceNow uses 15 AI tools. The median among the 69 IT Services & System Integration companies on usedby is 1. 64 of its 68 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
69 IT Services & System Integration companies on usedby, by number of AI tools
- 37 companies with 1 tool
- 8 companies with 2 tools
- 4 companies with 3 tools
- 4 companies with 4 tools
- 4 companies with 5 tools
- 2 companies with 6 tools
- 0 companies with 7 tools
- 10 companies with 8 tools or more
What its peers use that ServiceNow does not
Questions about AI at ServiceNow
What AI tools does ServiceNow use?
ServiceNow uses 15 AI tools: Cartesia, Within (formerly Klarity), Yoodli, Aviso, Cognition, Copy.ai, Fairmarkit, Globality, HighRadius, Langchain, LangSmith, Outreach, Pigment, Qdrant, and Sonar. 3 are confirmed by a published story, quote or press release, and 12 are listed on the vendor's own pages.
Does ServiceNow use Cohere?
usedby has not found a public page showing that ServiceNow uses Cohere. Cohere is the most used AI tool among the 69 IT Services & System Integration companies on usedby: 9 of them use it. See who uses Cohere.
How does ServiceNow compare to other IT Services & System Integration companies?
ServiceNow uses 15 AI tools. The median among the 69 IT Services & System Integration companies on usedby is 1, and 64 of its 68 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools ServiceNow uses?
Each tool is linked to a public page that names ServiceNow: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find ServiceNow, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.