Who uses Within (formerly Klarity)?
Maps how work actually happens across teams and builds workflows shared by people and AI agents. within.ai
16
companies use Within (formerly Klarity)
16 companies use Within (formerly Klarity). 13% are in Fintech & Payments. Confirmed or observed customers include OpenAI, Intuit, and Salesforce. 5 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 16 of 16 companies checked, from 7 public sources.
- Category
- Document & Process Intelligence
- Customers by proof
- 5 confirmed, 11 observed
- Top industry
- Fintech & Payments, 13% of customers
- Security
- SOC 2 Type IISource: within.ai, checked Oct 8, 2026
- Most similar
- LlamaIndex, no shared customer yet
- Website
- within.ai
What Within (formerly Klarity) does
Within, formerly Klarity, builds a model of how work really happens in an organization, which it calls a Work Brain. AI analyzes screen recordings and documentation to surface process variants, exceptions and rework, then identifies automation opportunities and builds agent skills. It targets finance, IT, GTM, HR and operations teams at large enterprises.
Written by usedby from within.ai.
Main features
Common uses
16 companies use Within (formerly Klarity)
Every company below links to the public page that shows it uses Within (formerly Klarity). Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 OpenAI | Artificial Intelligence | |
 Intuit | Fintech & Payments | |
 Salesforce | Sales Tech & CRM | |
 Uber | Mobility & Ride-hailing | |
 Doordash | Logistics & Supply Chain | |
 ServiceNow | IT Services & System Integration | |
 Stripe | Fintech & Payments | |
 Freshworks | Sales Tech & CRM | |
 GAP | Fashion & Apparel | |
 Accelirate | — |
Is Within (formerly Klarity) right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 2 are listed as Within (formerly Klarity) customers. 9 use only another Document & Process Intelligence tool.
- Within (formerly Klarity) only, 1%
- Within (formerly Klarity) and another tool in Document & Process Intelligence, 0%
- Another tool in Document & Process Intelligence only, 7%
- No Document & Process Intelligence tool we can see, 92%
These are companies usedby tracks because a public page names them, often Within (formerly Klarity)'s own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Within (formerly Klarity) and its customers. Each one links to its dated source. We quote, we do not score.
67%reduction in PDD creation time for simple
AccelirateVendor case studyCaptured Oct 8, 20263,800+Processes analyzed and documented
DoordashVendor case studyCaptured Oct 8, 2026Creating Process Definition Documents (PDDs) is a time-consuming task, taking days even for simple workflows and week(s) for complex ones. These inefficiencies were delaying project timelines and limiting our ability to scale. We needed a solution to streamline and 'accelirate' the documentation process.AI now captures every process step and removes tribal knowledge in minutes.Before you buy Within (formerly Klarity)
What Within (formerly Klarity) publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II | within.ai, checked Oct 8, 2026 |
|---|
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Within (formerly Klarity) work with the tools we already use?
Within (formerly Klarity) alternatives
Tools compared with Within (formerly Klarity) most often, with the customers they share.
| Tool | Customers | Shared with Within (formerly Klarity) | Compare |
|---|---|---|---|
 LlamaIndex48 customers, 0 shared | 48 | 0 | Within (formerly Klarity) vs LlamaIndex |
 Rossum41 customers, 0 shared | 41 | 0 | Within (formerly Klarity) vs Rossum |
 Ocrolus35 customers, 0 shared | 35 | 0 | Within (formerly Klarity) vs Ocrolus |
Questions about Within (formerly Klarity)
Who uses Within (formerly Klarity)?
16 companies use Within (formerly Klarity), including OpenAI, Intuit, and Salesforce.
Which industries use Within (formerly Klarity)?
The industries with the most Within (formerly Klarity) customers are Fintech & Payments (2), Sales Tech & CRM (2), and Artificial Intelligence (1).
What are the alternatives to Within (formerly Klarity)?
The tools compared with Within (formerly Klarity) most often are LlamaIndex (48 customers, 0 shared), Rossum (41 customers, 0 shared), and Ocrolus (35 customers, 0 shared). See all Within (formerly Klarity) alternatives.
How does usedby know who uses Within (formerly Klarity)?
Each company is linked to a public page that names it: Within (formerly Klarity)'s customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (5): a case study, a named quote or a press release. Observed (11): Within (formerly Klarity) shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Within (formerly Klarity), the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 16 of 16 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Within (formerly Klarity) started on October 8, 2026. New customers appear after two complete checks of its pages.