25
AI tools in use at Uber
Uber uses 25 AI tools: Comet Opik, Arize AI, and LangSmith (LLM Ops & Frameworks), Gong and Beautiful (Sales), Sprinklr and Sierra (Customer Service Automation), Figma (Design & UI/UX), and 17 other tools. 7 are confirmed by a published story, quote or press release; 18 are listed on the vendor's own pages.Latest check Oct 8, 2026: 20 of 25 tools checked, from 45 public sources.
- Industry
- Mobility & Ride-hailing
- Website
- uber.com
- AI tools in use
- 25Median for the 10 Mobility & Ride-hailing companies on usedby: 1.5
- Latest check
- October 8, 202620 of 25 tools checked so far
Every AI tool at Uber
25 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Comet Opik | LLM Ops & Frameworks | — | comet.com | |
 Figma | Design & UI/UX | On or before Oct 2024 | figma.com | |
 GitHub copilot | AI Code Assistants | — | github.com | |
 Gong | Sales | — | gong.io | |
 Pigment | Finance & Accounting AI | — | pigment.com | |
 Sprinklr | Customer Service Automation | — | sprinklr.com | |
 Writer | Customer support | On or before Sep 2024 | writer.com | |
 Arize AI | LLM Ops & Frameworks | — | arize.com | |
 Beautiful | Sales | — | beautiful.ai | |
 Bolt.new | AI App Builders (GenUI) | — | bolt.new | |
 ChatGPT | Engineering | — | chat.openai.com | |
 Clay | Sales Prospecting & Enrichment | — | clay.com | |
 Coda | Project & Workspace Mgmt | — | superhuman.com | |
 Fellow | Meeting Assistants | — | fellow.ai | |
 Fireworks AI | LLM Inference | — | fireworks.ai | |
 Ivo | Legal AI | — | ivo.ai | |
 LanceDB | Vector Databases | — | lancedb.com | |
 LangSmith | LLM Ops & Frameworks | — | langchain.com | |
 Mutiny | Marketing Personalization & Ads | — | mutinyhq.com | |
 Ocoya | Social Media Automation | — | ocoya.com | |
 Retool | No-Code & Internal Tools | — | retool.com | |
 ServiceNow | IT Service Management | — | servicenow.com | |
 Sierra | Customer Service Automation | On or before Aug 2026 | sierra.ai | |
 Torq | AI Cyber Defense | — | torq.io | |
 Within (formerly Klarity) | Document & Process Intelligence | — | within.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Uber's own words
Published results, each linked to its dated source. We quote, we do not score.
33%reduction in first response time
Uber uses Sprinklr. Vendor case study, Captured Oct 8, 2026.Read the story
Uber uses Pigment. Vendor case study, Published Sep 11, 2026.Read the story
Uber uses Comet Opik. Vendor case study, Captured Oct 7, 2026.Sprinklr's unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed,Frames gives managers an interactive view of their teams and the impact of every decision, letting us build and iterate in record time.Uber compared to other Mobility & Ride-hailing companies
Uber uses 25 AI tools. The median among the 10 Mobility & Ride-hailing companies on usedby is 1.5. 9 of its 9 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
10 Mobility & Ride-hailing companies on usedby, by number of AI tools
- 5 companies with 1 tool
- 1 company with 2 tools
- 1 company with 3 tools
- 0 companies with 4 tools
- 0 companies with 5 tools
- 1 company with 6 tools
- 0 companies with 7 tools
- 2 companies with 8 tools or more
What its peers use that Uber does not
Questions about AI at Uber
What AI tools does Uber use?
Uber uses 25 AI tools: Comet Opik, Figma, GitHub copilot, Gong, Pigment, Sprinklr, Writer, Arize AI, Beautiful, Bolt.new, ChatGPT, Clay, Coda, Fellow, Fireworks AI, Ivo, LanceDB, LangSmith, Mutiny, Ocoya, Retool, ServiceNow, Sierra, Torq, and Within (formerly Klarity). 7 are confirmed by a published story, quote or press release, and 18 are listed on the vendor's own pages.
Does Uber use Ada?
usedby has not found a public page showing that Uber uses Ada. Ada is the most used AI tool among the 10 Mobility & Ride-hailing companies on usedby: 3 of them use it. See who uses Ada.
How does Uber compare to other Mobility & Ride-hailing companies?
Uber uses 25 AI tools. The median among the 10 Mobility & Ride-hailing companies on usedby is 1.5, and 9 of its 9 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Uber uses?
Each tool is linked to a public page that names Uber: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Uber, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.