Who uses Sprinklr?
AI-native customer experience platform for contact center, social, insights and marketing. sprinklr.com
23
companies use Sprinklr
23 companies use Sprinklr. 9% are in IT Services & System Integration. Confirmed or observed customers include Microsoft, 3M, and Uber. 15 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 23 of 23 companies checked, from 17 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 15 confirmed, 8 observed
- Top industry
- IT Services & System Integration, 9% of customers
- Security
- SOC 2 Type II, PCI DSS, ISO 27001, FedRAMPSource: sprinklr.com, checked Oct 8, 2026
- Data residency
- United States, EuropeSource: sprinklr.com, checked Oct 8, 2026
- Most similar
- Sierra, 2 shared customers
- Website
- sprinklr.com
What Sprinklr does
Sprinklr is a unified customer experience platform used by large enterprises for service, social media, consumer insights and marketing. Its AI suite adds conversation intelligence, agent copilot, industry-specific AI agents and workflow automation across 30+ digital and voice channels. Sprinklr is listed on the NYSE (CXM).
Written by usedby from sprinklr.com.
Main features
Common uses
23 companies use Sprinklr
Every company below links to the public page that shows it uses Sprinklr. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Microsoft | IT Services & System Integration | |
| Manufacturing | ||
 Uber | Mobility & Ride-hailing | |
 Ford | Automotive Manufacturing | |
 LG | Consumer Goods | |
 Deutsche Telekom | Telecommunications | |
 Infosys | IT Services & System Integration | |
 Northwestern Mutual | Insurance & InsurTech | |
 Ally | Banking & Mortgages | |
 LATAM Airlines | Airlines & Aviation Services |
Is Sprinklr right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 69 IT Services & System Integration companies on usedby, 2 are listed as Sprinklr customers. 10 use only another Customer Service Automation tool.
- Sprinklr only, 1%
- Sprinklr and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 15%
- No Customer Service Automation tool we can see, 83%
These are companies usedby tracks because a public page names them, often Sprinklr's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Sprinklr and its customers. Each one links to its dated source. We quote, we do not score.
USD ~1,000,000estimated man-hour savings
Asharq NetworkVendor case studyCaptured Oct 8, 2026
158%improvement in First Contact Resolution (FCR)
TawuniyaVendor case studyCaptured Oct 8, 2026
50%reduction in reporting preparation time
Vodafone GermanyVendor case studyCaptured Oct 8, 2026
89%improvement in response time
UmniahVendor case studyCaptured Oct 8, 20268.6 billionlistening mentions pulled in during the first year
MicrosoftVendor case studyCaptured Oct 8, 202633%reduction in first response time
UberVendor case studyCaptured Oct 8, 2026
Read the story
FanaticsVendor case studyCaptured Oct 8, 2026Read the story
Deutsche TelekomVendor case studyCaptured Oct 8, 2026Ahora tenemos una visibilidad completa de lo que ocurre en cada mercado gracias a la conexión de diferentes aspectos, desde la escucha social hasta las métricas de servicio al cliente y el rendimiento creativo en una plataforma.We received plenty of customer feedback, but we weren't really able to act on that feedback. Now, we're connecting all channels together in one digital platform and bringing sentiment analysis into a single, consolidated view. That helps us build proper improvement plans.Before you buy Sprinklr
What Sprinklr publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II, PCI DSS, ISO 27001, FedRAMP | sprinklr.com, checked Oct 8, 2026 |
|---|---|---|
| Data residency | United States, Europe | sprinklr.com, checked Oct 8, 2026 |
| Data processing terms | A data processing agreement is available. | sprinklr.com, checked Oct 8, 2026 |
| Integrations | Adobe Analytics, Adobe Experience Manager, Salesforce, Slack, Zendesk, ServiceNow, MS Teams, Okta, Snowflake, Tableau, Power BI, Google Analytics 4 | sprinklr.com, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Sprinklr work with the tools we already use?
Sprinklr alternatives
Tools compared with Sprinklr most often, with the customers they share.
| Tool | Customers | Shared with Sprinklr | Compare |
|---|---|---|---|
 Sierra50 customers, 2 shared | 50 | 2 | Sprinklr vs Sierra |
 Decagon43 customers, 2 shared | 43 | 2 | Sprinklr vs Decagon |
 Cognigy57 customers, 0 shared | 57 | 0 | Sprinklr vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Sprinklr vs Intercom |
 Sanas48 customers, 0 shared | 48 | 0 | Sprinklr vs Sanas |
Questions about Sprinklr
Who uses Sprinklr?
23 companies use Sprinklr, including Microsoft, 3M, and Uber.
Which industries use Sprinklr?
The industries with the most Sprinklr customers are IT Services & System Integration (2), Airlines & Aviation Services (1), and Automotive Manufacturing (1).
What are the alternatives to Sprinklr?
The tools compared with Sprinklr most often are Sierra (50 customers, 2 shared), Decagon (43 customers, 2 shared), Cognigy (57 customers, 0 shared), and Intercom (112 customers, 0 shared). See all Sprinklr alternatives.
How does usedby know who uses Sprinklr?
Each company is linked to a public page that names it: Sprinklr's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (15): a case study, a named quote or a press release. Observed (8): Sprinklr shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Sprinklr, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 23 of 23 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Sprinklr started on October 8, 2026. New customers appear after two complete checks of its pages.