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How Deutsche Telekom uses Sprinklr

41,000 agents

“This ambitious project will migrate 41,000 agents to the platform within 18 months”

As published on sprinklr.com. Captured by usedby on Oct 8, 2026.

What happened

Deutsche Telekom uses Sprinklr Social to consolidate social listening, engagement and messaging, and Sprinklr Service for social customer care by its agents in Germany. It is preparing to roll out Sprinklr's cloud-based, AI-powered contact-center-as-a-service solution across 11 countries.

Summary written by usedby from the source page, in English. The figures are those of Sprinklr and Deutsche Telekom, not ours.

  • 180 agents“Now, the company has 180 agents in Germany that use Sprinklr Service for social customer care, improving both the customer and agent experience.”
  • 11 countries“Deutsche Telekom is gearing up to deploy Sprinklr's cloud-based, AI-powered Contact-Center-as-a-Service (CCaaS) solution across 11 countries.”

Deutsche Telekom is gearing up to deploy Sprinklr's cloud-based, AI-powered Contact-Center-as-a-Service (CCaaS) solution across 11 countries. This ambitious project will migrate 41,000 agents to the platform within 18 months, creating a unified contact center solution for Deutsche Telekom across Europe.

From the page. sprinklr.com, captured Oct 8, 2026

Customer service is a top priority for us because it's a real differentiator in our industry,

Bianca Löwemann, Senior Innovation Manager, Deutsche Telekom. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 41,000 agentsCheckedPrinted word for word on the page, near the name of Deutsche Telekom.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Deutsche Telekom.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • Deutsche Telekom uses SprinklrCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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