Skip to main content
usedby
Search tools, companies

How Deutsche Telekom uses Rasa

10K+

“assisting 10K+ employees whenever they encounter IT and workplace-related issues”

As published on rasa.com. Captured by usedby on Oct 8, 2026.

What happened

Deutsche Telekom uses Rasa CALM to run a bilingual German and English conversational AI agent for internal IT and workplace support. It handles routine employee inquiries, integrates with backend systems, and escalates complex cases to human agents.

Summary written by usedby from the source page, in English. The figures are those of Rasa and Deutsche Telekom, not ours.

  • 50%“The agent resolved 50% of inquiries autonomously, reducing agent workloads by 30% and significantly lowering personnel costs.”

The agent resolved 50% of inquiries autonomously, reducing agent workloads by 30% and significantly lowering personnel costs.

From the page. rasa.com, captured Oct 8, 2026

Since the chatbot based on Rasa CALM can process around 50% of service desk inquiries independently, we reduced the need for human agents by approximately 30%. Thanks to the excellent backend integration capabilities of the Rasa solution, we quickly implemented the chatbot's self-service features.

Roland Csibi, Service Hub Owner - User Support Service Hub, Deutsche Telekom. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 10K+CheckedPrinted word for word on the page, near the name of Deutsche Telekom.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Deutsche Telekom.
  • Deutsche Telekom uses RasaCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

41,000 agents“This ambitious project will migrate 41,000 agents to the platform within 18 months”Deutsche Telekom uses Sprinklr. Another tool at Deutsche Telekom10%“T-Mobile's virtual assistant has reached 10% of Messaging customers”T-Mobile uses Rasa. Another customer of Rasa25%“25% Self-service customers”Autodesk uses Rasa. Another customer of Rasa