Who uses Rasa?
Platform for building enterprise chat and voice AI agents that combine LLMs with deterministic business logic. rasa.com
17
companies use Rasa
17 companies use Rasa. 12% are in DevTools & Infrastructure. Confirmed or observed customers include T-Mobile, Autodesk, and Deutsche Telekom. 16 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 17 of 17 companies checked, from 17 public sources.
- Category
- Chatbots & Live Chat
- Customers by proof
- 16 confirmed, 1 observed
- Top industry
- DevTools & Infrastructure, 12% of customers
- Most similar
- Tidio, no shared customer yet
- Website
- rasa.com
What Rasa does
Rasa is a platform for product teams that build customer-facing AI agents for chat and voice. Its CALM approach combines LLM flexibility with deterministic business logic, and it adds enterprise RAG, multilingual support, orchestration and MCP tool connections. Teams can deploy on their own infrastructure and models, using a visual Studio or code, with a free Developer Edition.
Written by usedby from rasa.com.
Main features
Common uses
Works with
17 companies use Rasa
Every company below links to the public page that shows it uses Rasa. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 T-Mobile | Telecommunications | |
 Autodesk | DevTools & Infrastructure | |
 Deutsche Telekom | Telecommunications | |
 N26 | Fintech & Payments | |
 Albert Heijn | — | |
 Eddy Travels | — | |
 Groupe IMA | — | |
 Helvetia | — | |
 JetBrains | DevTools & Infrastructure | |
 Lemonade | Insurance & InsurTech |
Is Rasa right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 126 DevTools & Infrastructure companies on usedby, 2 are listed as Rasa customers. 2 use only another Chatbots & Live Chat tool.
- Rasa only, 2%
- Rasa and another tool in Chatbots & Live Chat, 0%
- Another tool in Chatbots & Live Chat only, 1%
- No Chatbots & Live Chat tool we can see, 97%
These are companies usedby tracks because a public page names them, often Rasa's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Rasa and its customers. Each one links to its dated source. We quote, we do not score.
half a million homeshomes insured by Lemonade as of April, 2019
LemonadeVendor case studyCaptured Oct 8, 2026
3,000transactions handled by the assistant in the first
PicPayVendor case studyCaptured Oct 8, 202625%Self-service customers
T-MobileVendor case studyPublished Jan 1, 202538M+interactions handled by AI
Deutsche TelekomVendor case studyCaptured Oct 8, 2026
160K+Unique monthly user conversations
ProvidenceVendor case studyCaptured Oct 8, 2026
50%Reduction in operational costs
SwisscomVendor case studyCaptured Oct 8, 202620%share of customer service requests handled by the AI assistant
N26Vendor case studyCaptured Oct 8, 202650%of inquiries resolved autonomously
Deutsche TelekomVendor case studyCaptured Oct 8, 202625%Self-service customers
AutodeskVendor case studyCaptured Oct 8, 202675–80%CSAT score of the Rasa-powered agent
JetBrainsVendor case studyCaptured Oct 8, 2026
Read the story
RaiffeisenVendor case studyCaptured Oct 8, 2026We built Cooper using Rasa, which was the only solution and fit for us at Lemonade. Using Rasa’s machine learning framework, we’re able to hire smart humans who create real impact while automating everything else.With the help of the Rasa team we managed to put an assistant in production and go live within 10 business days. Rasa is portable, scalable, and it’s very easy to develop a chatbot application on Rasa.Before you buy Rasa
What Rasa publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | rasa.com, checked Oct 8, 2026 |
|---|---|---|
| Free trial | Free trial or free plan available. | rasa.com, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Rasa work with the tools we already use?
Rasa alternatives
Tools compared with Rasa most often, with the customers they share.
| Tool | Customers | Shared with Rasa | Compare |
|---|---|---|---|
 Tidio46 customers, 0 shared | 46 | 0 | Rasa vs Tidio |
 Live Person41 customers, 0 shared | 41 | 0 | Rasa vs Live Person |
 Gupshup34 customers, 0 shared | 34 | 0 | Rasa vs Gupshup |
 Blip28 customers, 0 shared | 28 | 0 | Rasa vs Blip |
Questions about Rasa
Who uses Rasa?
17 companies use Rasa, including T-Mobile, Autodesk, and Deutsche Telekom.
Which industries use Rasa?
The industries with the most Rasa customers are DevTools & Infrastructure (2), Telecommunications (2), and Fintech & Payments (1).
What are the alternatives to Rasa?
The tools compared with Rasa most often are Tidio (46 customers, 0 shared), Live Person (41 customers, 0 shared), Gupshup (34 customers, 0 shared), and Blip (28 customers, 0 shared). See all Rasa alternatives.
How does usedby know who uses Rasa?
Each company is linked to a public page that names it: Rasa's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (16): a case study, a named quote or a press release. Observed (1): Rasa shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Rasa, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 17 of 17 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Rasa started on October 8, 2026. New customers appear after two complete checks of its pages.