AI agents for customer service tools used by Fintech & Payments companies
Each line links its public proof and the date usedby last checked it.
58
Fintech & Payments companies use AI agents for customer service tools
The most used: Gradient Labs (12), Sierra (7), and Ada (7).Data as of Oct 23, 2026
Ranking
Tools ranked by the Fintech & Payments companies that use them. Ties go to the stronger proof.
Who uses each tool
Strongest proof first. A job post is a signal, the weakest proof.
1
Gradient Labs12 companies · Checked Oct 21, 2026123 confirmed 9 observed
WiseChecked Oct 21, 2026
PockitChecked Oct 21, 2026
SteadyPayChecked Oct 21, 2026
BondoraChecked Oct 7, 2026
CurrentChecked Oct 21, 2026
MoneseChecked Oct 21, 2026
NalaChecked Oct 21, 2026
PenfoldChecked Oct 7, 2026
RainChecked Oct 21, 2026
StashChecked Oct 21, 2026
Show 2 more companies
RhoChecked Oct 21, 2026
Sling MoneyChecked Oct 7, 2026
2
Sierra7 companies · Checked Oct 19, 202675 confirmed 2 observed3
Ada7 companies · Checked Oct 15, 202673 confirmed 4 observed
Blackhawk NetworkChecked Oct 15, 2026
GoFundMeChecked Oct 15, 2026
BrigitChecked Oct 15, 2026
SquareNot dated
Neo FinancialNot dated
WaveChecked Oct 15, 2026
TiltNot dated
4
Lorikeet6 companies · Checked Oct 20, 202664 confirmed 2 observed6
Tidio4 companies · Checked Oct 9, 202644 confirmed 0 observed
BorrowellChecked Oct 9, 2026
RapydChecked Oct 9, 2026
Sound RoyaltiesChecked Oct 9, 2026
TideChecked Oct 9, 2026
7
Duckie4 companies · Checked Oct 15, 202642 confirmed 2 observed
GridChecked Oct 15, 2026
VanquishChecked Oct 15, 2026
MudflapChecked Oct 15, 2026
RoutefusionChecked Oct 15, 2026
8
Maven AGI3 companies · Checked Oct 20, 202633 confirmed 0 observed9
Forethought2 companies · Checked Oct 17, 2026210
Rasa2 companies · Checked Oct 21, 2026211
Yellow.ai2 companies · Checked Oct 19, 202620 confirmed 2 observed
Coda PaymentsChecked Oct 19, 2026
TrueMoneyChecked Oct 19, 2026
12
Zowie2 companies · Checked Oct 19, 2026213
Cognigy1 company · Checked Oct 8, 2026114
Netomi1 company · Checked Oct 19, 2026115
Crescendo1 company · Checked Oct 18, 2026116
Giga1 company · Checked Oct 23, 2026117
LivePerson1 company · Checked Oct 23, 2026118
Parloa1 company · Checked Oct 23, 20261
How usedby counts
A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.
1 company that sells software was left out, so a vendor is never counted as a user.
Data as of October 23, 2026.
Questions
Which AI agents for customer service tools do Fintech & Payments companies use most?
Gradient Labs leads: 12 of the 58 Fintech & Payments companies on usedby that use AI agents for customer service tools use it. Next: Sierra (7), Ada (7), Lorikeet (6), and Decagon (5). See Gradient Labs.
How many Fintech & Payments companies use AI agents for customer service tools?
58 Fintech & Payments companies on usedby use at least one of 18 AI agents for customer service tools. It counts the companies usedby tracks.
What proof backs these lines?
Of the 58 companies, each counted at its strongest proof: 30 confirmed, 0 declared, 28 observed and 0 known from a job post.
How does usedby build this ranking?
usedby counts each Fintech & Payments company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.