Who uses Live Person?
Conversational AI platform for enterprise messaging and voice, acquired by SoundHound AI in 2026 liveperson.com
41
companies use Live Person
41 companies use Live Person. 15% are in Banking & Mortgages. Confirmed or observed customers include Verizon, HSBC, and GoDaddy. 16 of them are confirmed by a published case study, quote or press release.Latest check Oct 2, 2026: 37 of 41 companies checked, from 6 public sources.
- Category
- Chatbots & Live Chat
- Customers by proof
- 16 confirmed, 25 observed
- Top industry
- Banking & Mortgages, 15% of customers
- Most similar
- Tidio, no shared customer yet
- Website
- liveperson.com
What Live Person does
LivePerson is a conversational AI platform that enterprises use to run customer conversations with AI agents and human agents across messaging and voice. It includes Syntrix, which simulates conversations to test agents before launch, agent orchestration across channels, and conversation analytics. SoundHound AI completed its acquisition of LivePerson in September 2026 and plans to integrate the platform into its OASYS agent system.
Written by usedby from liveperson.com.
Main features
Common uses
41 companies use Live Person
Every company below links to the public page that shows it uses Live Person. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
| Telecommunications | ||
 HSBC | Banking & Mortgages | |
 GoDaddy | DevTools & Infrastructure | |
 Sky | Streaming & Content | |
 KDDI | Telecommunications | |
 Project Management Institute (PMI) | Management Consulting | |
 Bupa | HealthTech & Digital Health | |
 Spirit Airlines | Airlines & Aviation Services | |
 CarGurus | Marketplace | |
 ConsenSys | Crypto & Web3 |
Is Live Person right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 94 Banking & Mortgages companies on usedby, 6 are listed as Live Person customers. 2 use only another Chatbots & Live Chat tool.
- Live Person only, 5%
- Live Person and another tool in Chatbots & Live Chat, 1%
- Another tool in Chatbots & Live Chat only, 2%
- No Chatbots & Live Chat tool we can see, 92%
These are companies usedby tracks because a public page names them, often Live Person's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Live Person and its customers. Each one links to its dated source. We quote, we do not score.
We use LivePerson Conversational Cloud® to engage with our car shoppers, buyers, and sellers across the US, UK, and Canada and help ensure they are supported throughout their car buying journey. LivePerson’s omni-channel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.Before you buy Live Person
What Live Person publishes on the points buyers check first, each with its source and check date.
| Integrations | Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful, Google Contact Center AI, Adobe Experience Cloud, Tenfold, Workato, Shopify, BigCommerce | liveperson.com, checked Oct 4, 2026 |
|---|
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Live Person work with the tools we already use?
Live Person alternatives
Tools compared with Live Person most often, with the customers they share.
| Tool | Customers | Shared with Live Person | Compare |
|---|---|---|---|
 Tidio46 customers, 0 shared | 46 | 0 | Live Person vs Tidio |
 Gupshup34 customers, 1 shared | 34 | 1 | Live Person vs Gupshup |
 Blip28 customers, 0 shared | 28 | 0 | Live Person vs Blip |
 Yellow.ai27 customers, 0 shared | 27 | 0 | Live Person vs Yellow.ai |
 Rasa17 customers, 0 shared | 17 | 0 | Live Person vs Rasa |
Questions about Live Person
Who uses Live Person?
41 companies use Live Person, including Verizon, HSBC, and GoDaddy.
Which industries use Live Person?
The industries with the most Live Person customers are Banking & Mortgages (6), Telecommunications (5), and Crypto & Web3 (2).
What are the alternatives to Live Person?
The tools compared with Live Person most often are Tidio (46 customers, 0 shared), Gupshup (34 customers, 1 shared), Blip (28 customers, 0 shared), and Yellow.ai (27 customers, 0 shared). See all Live Person alternatives.
How does usedby know who uses Live Person?
Each company is linked to a public page that names it: Live Person's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (16): a case study, a named quote or a press release. Observed (25): Live Person shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Live Person, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 2, 2026, and 37 of 41 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Live Person started on October 2, 2026. New customers appear after two complete checks of its pages.