7
AI tools in use at HSBC
HSBC uses 7 AI tools: Gupshup and Live Person (Chatbots & Live Chat), Gloat (HR & People Development), Mistral (Foundation Models (LLMs)), Quantexa (Fraud & AML), and 2 other tools. 3 are confirmed by a published story, quote or press release; 4 are listed on the vendor's own pages.Latest check Oct 8, 2026: 7 of 7 tools checked, from 12 public sources.
- Industry
- Banking & Mortgages
- Website
- hsbc.com
- AI tools in use
- 7Median for the 94 Banking & Mortgages companies on usedby: 1
- Latest check
- October 8, 20267 of 7 tools checked so far
Every AI tool at HSBC
7 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Gloat | HR & People Development | — | gloat.com | |
 Mistral | Foundation Models (LLMs) | — | mistral.ai | |
 Quantexa | Fraud & AML | — | quantexa.com | |
 Eightfold | Recruiting & Talent Acquisition | — | eightfold.ai | |
 Gupshup | Chatbots & Live Chat | — | gupshup.ai | |
 Live Person | Chatbots & Live Chat | — | liveperson.com | |
 Pepper Content | Marketing | — | pepper.inc |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In HSBC's own words
Published results, each linked to its dated source. We quote, we do not score.
Quantexa has enabled us to work with our customers … in areas like supply chain resilience, and [HSBC] now has the data to understand where our customers may face threats, but also where there are opportunities in supply chains to streamline, build resilience … and transparency.HSBC compared to other Banking & Mortgages companies
HSBC uses 7 AI tools. The median among the 94 Banking & Mortgages companies on usedby is 1. 91 of its 93 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
94 Banking & Mortgages companies on usedby, by number of AI tools
- 62 companies with 1 tool
- 13 companies with 2 tools
- 10 companies with 3 tools
- 3 companies with 4 tools
- 0 companies with 5 tools
- 3 companies with 6 tools
- 1 company with 7 tools
- 2 companies with 8 tools
What its peers use that HSBC does not
Questions about AI at HSBC
What AI tools does HSBC use?
HSBC uses 7 AI tools: Gloat, Mistral, Quantexa, Eightfold, Gupshup, Live Person, and Pepper Content. 3 are confirmed by a published story, quote or press release, and 4 are listed on the vendor's own pages.
Does HSBC use Zest?
usedby has not found a public page showing that HSBC uses Zest. Zest is the most used AI tool among the 94 Banking & Mortgages companies on usedby: 23 of them use it. See who uses Zest.
How does HSBC compare to other Banking & Mortgages companies?
HSBC uses 7 AI tools. The median among the 94 Banking & Mortgages companies on usedby is 1, and 91 of its 93 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools HSBC uses?
Each tool is linked to a public page that names HSBC: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find HSBC, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.