AI in Banking & Mortgages: what 94 companies use
Which AI tools the Banking & Mortgages companies on usedby use, area by area, with the public page behind each line.
94
companies with a public AI tool
usedby lists 94 Banking & Mortgages companies with at least one public AI tool. Zest is the most used: 23 of them (24%). Then come Talkdesk (7) and Live Person (6). They use 1.8 AI tools on average. Santander (8 AI tools) and Citi (8 AI tools) use the most.Latest check Oct 8, 2026: 144 of 171 public lines checked. Shares are of the 94 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Most used tools
Share of the 94 Banking & Mortgages companies on usedby that use each tool
Zest is the most used AI tool among the 94 Banking & Mortgages companies on usedby: 23 of them (24%) use it. Talkdesk follows with 7 (7%).
Who uses what
AI tools per area at the 8 Banking & Mortgages companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Operations & Workflow | Engineering & Data | Support & CX | Legal & HR | Marketing & Content | Creative & Design | Meeting & Voice |
|---|---|---|---|---|---|---|---|
 Santander | 0 | Cognition, Databricks, and Sonar | Blip, CallMiner, and Sierra | HireVue | 0 | 0 | tl;dv |
 Citi | Kore.ai and Palantir AIP | Harness, Cognition, Sonar, and Endor Labs | 0 | Eightfold | Movable Ink | 0 | 0 |
 HSBC | 0 | Mistral | Gupshup and Live Person | Gloat, Quantexa, and Eightfold | Pepper Content | 0 | 0 |
 Capital One | 0 | Chroma and H2O.ai | 0 | Norm AI | Persado and Bloomreach | 0 | 0 |
 Ally | Writer and Motion | 0 | Sprinklr and Salient | 0 | Scrunch and Persado | 0 | 0 |
 NatWest | Instabase | Comet Opik and Snowflake | 0 | 0 | Scrunch and Persado | 0 | PolyAI |
 JPMorgan Chase | Unstructured | Codeium | 0 | 0 | Typeface | 0 | 0 |
 RBC | 0 | Weights & Biases, Factory, and Cohere | 0 | 0 | Profound | 0 | 0 |
Scroll sideways for more areas.
Santander has AI tools in 4 of these 7 areas. Engineering & Data holds the most tools at these companies: 16 in total.
Where AI lands
Share of the 94 Banking & Mortgages companies on usedby with at least one tool in each area.
Operations & Workflow is the most covered area: 44 of the 94 companies (47%). Research & Knowledge is the least covered, with 1 (1%).
Newest changes
New tools across the 94 Banking & Mortgages companies on usedby, last 90 days.
How to choose AI tools in Banking & Mortgages
For each of the most used categories, the tool most Banking & Mortgages companies on usedby use, and the next one. Based on public use, not on our opinion.
Rogo is next, with 1.
Sierra is next, with 2.
Jasper is next, with 3.
Writer is next, with 4.
94 Banking & Mortgages companies on usedby
Each company links to its AI stack and the proof behind each tool.
- Santander8 tools
- Citi8 tools
- HSBC7 tools
- Capital One6 tools
- Ally6 tools
- NatWest6 tools
- JPMorgan Chase4 tools
- RBC4 tools
Wells Fargo4 tools
J.P. Morgan3 tools
BNP Paribas3 tools
BBVA3 tools
Societe generale3 tools
Commonwealth Bank3 tools
Bank of America3 tools
Itaú3 tools
KeyBank3 tools
novobanco3 tools
Truist3 tools
DBS2 tools
TD Bank2 tools
Huntington2 tools
Akbank2 tools
Deutsche Bank2 tools
LendingClub2 tools
New American Funding2 tools
PNC2 tools
Rocket Companies2 tools
Rocket Mortgage2 tools
Suncoast Credit Union2 tools
Questions about AI in Banking & Mortgages
What is the most used AI tool in Banking & Mortgages?
Zest. 23 of the 94 Banking & Mortgages companies on usedby use it (24%). Talkdesk (7) and Live Person (6) come next. See who uses Zest.
Which Banking & Mortgages companies use the most AI tools?
On usedby: Santander (8 AI tools), Citi (8 AI tools), and HSBC (7 AI tools).
Which Finance & Accounting AI tool do Banking & Mortgages companies use?
Zest, used by 23 of the 94 Banking & Mortgages companies on usedby. Rogo is next, with 1.
Which Customer Service Automation tool do Banking & Mortgages companies use?
Talkdesk, used by 7 of the 94 Banking & Mortgages companies on usedby. Sierra is next, with 2.
How does usedby count AI use in Banking & Mortgages?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Banking & Mortgages companies on usedby, not the whole industry.