1
AI tool in use at Banco do Brasil
Banco do Brasil uses 1 AI tool: Cognigy (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 8, 2026: 1 of 1 tool checked, from 2 public sources.
- Industry
- Banking & Mortgages
- Website
- bb.com.br
- AI tools in use
- 1Median for the 94 Banking & Mortgages companies on usedby: 1
- Latest check
- October 8, 20261 of 1 tool checked so far
Every AI tool at Banco do Brasil
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Cognigy | Customer Service Automation | — | cognigy.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Banco do Brasil's own words
Published results, each linked to its dated source. We quote, we do not score.
We had a problem. My employee has offer goals. From the moment I have the interaction directly, I have no doubts that the contact happened and that what was discussed was real. That changes everything for the CRM and for the next offer we make.Banco do Brasil compared to other Banking & Mortgages companies
Banco do Brasil uses 1 AI tool. The median among the 94 Banking & Mortgages companies on usedby is 1. None of its 93 peers uses fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
94 Banking & Mortgages companies on usedby, by number of AI tools
- 62 companies with 1 tool
- 13 companies with 2 tools
- 10 companies with 3 tools
- 3 companies with 4 tools
- 0 companies with 5 tools
- 3 companies with 6 tools
- 1 company with 7 tools
- 2 companies with 8 tools
What its peers use that Banco do Brasil does not
Questions about AI at Banco do Brasil
What AI tools does Banco do Brasil use?
Banco do Brasil uses 1 AI tool: Cognigy. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Does Banco do Brasil use Zest?
usedby has not found a public page showing that Banco do Brasil uses Zest. Zest is the most used AI tool among the 94 Banking & Mortgages companies on usedby: 23 of them use it. See who uses Zest.
How does Banco do Brasil compare to other Banking & Mortgages companies?
Banco do Brasil uses 1 AI tool. The median among the 94 Banking & Mortgages companies on usedby is 1, and 0 of its 93 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Banco do Brasil uses?
Each tool is linked to a public page that names Banco do Brasil: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Banco do Brasil, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.