AI in Insurance & InsurTech: what 139 companies use
Which AI tools the Insurance & InsurTech companies on usedby use, area by area, with the public page behind each line.
139
companies with a public AI tool
usedby lists 139 Insurance & InsurTech companies with at least one public AI tool. Akur8 is the most used: 68 of them (49%). Then come Parloa (7) and Harvey (4). They use 1.7 AI tools on average. Axa (7 AI tools) and Generali (7 AI tools) use the most.Latest check Oct 8, 2026: 212 of 230 public lines checked. Shares are of the 139 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Who uses what
AI tools per area at the 8 Insurance & InsurTech companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Operations & Workflow | Support & CX | Engineering & Data | Legal & HR | Meeting & Voice | Marketing & Content | Creative & Design |
|---|---|---|---|---|---|---|---|
 Axa | Instabase, HighRadius, Shift Technology, and Akur8 | 0 | Encord and Mistral | 0 | 0 | 0 | HeyGen |
 Generali | Akur8 and Sixfold | Cognigy and Parloa | 0 | 0 | 0 | Insider One | Colossyan |
 New York Life | Levelpath, Sixfold, and Scribe | CallMiner | mabl | Norm AI | Vapi | 0 | 0 |
 Humana | Cohere Health, Globality, Unstructured, and Zip | 0 | 0 | HireVue | WellSaid | 0 | 0 |
 MetLife | Hyperscience and Kore.ai | Netomi | 0 | Gloat | 0 | Qloo | 0 |
 Prudential | Zip, Miro, and Writer | 0 | Torq | Valence | 0 | Jasper | 0 |
 Lemonade | Guru and Trullion | Rasa | Mixpanel | Metaview and Drata | 0 | 0 | 0 |
| Taktile and hyperexponential | 0 | 0 | ComplyAdvantage | 0 | Surfer and Insider One | 0 |
Scroll sideways for more areas.
New York Life has AI tools in 5 of these 7 areas. Operations & Workflow holds the most tools at these companies: 22 in total.
Where AI lands
Share of the 139 Insurance & InsurTech companies on usedby with at least one tool in each area.
Operations & Workflow is the most covered area: 90 of the 139 companies (65%). Research & Knowledge is the least covered, with 2 (1%).
Newest changes
New tools across the 139 Insurance & InsurTech companies on usedby, last 90 days.
How to choose AI tools in Insurance & InsurTech
For each of the most used categories, the tool most Insurance & InsurTech companies on usedby use, and the next one. Based on public use, not on our opinion.
Shift Technology is next, with 3.
Cognigy is next, with 3.
Writer is next, with 2.
Metaview is next, with 2.
139 Insurance & InsurTech companies on usedby
Each company links to its AI stack and the proof behind each tool.
- Axa7 tools
- Generali7 tools
- New York Life7 tools
- Humana7 tools
- MetLife6 tools
- Prudential6 tools
- Lemonade6 tools
Allianz5 tools
Assurant, Inc.5 tools
Mutual of Omaha5 toolsNationwide5 tools
Liberty Mutual4 tools
Allstate4 tools
NEXT Insurance4 tools
Zurich4 toolsManulife3 tools
Northwestern Mutual3 tools
Markel3 tools
Tokio Marine3 tools
Ethos3 tools
Amica2 tools
Arch Insurance Group2 tools
Compare Club2 tools
Elevance Health2 tools
Guidewire2 tools
Hagerty2 tools
ICICI Prudential Life Insurance2 tools
MEMIC2 tools
Pacific Life2 tools
The Zebra2 tools
Questions about AI in Insurance & InsurTech
What is the most used AI tool in Insurance & InsurTech?
Akur8. 68 of the 139 Insurance & InsurTech companies on usedby use it (49%). Parloa (7) and Harvey (4) come next. See who uses Akur8.
Which Insurance & InsurTech companies use the most AI tools?
On usedby: Axa (7 AI tools), Generali (7 AI tools), and New York Life (7 AI tools).
Which Insurance AI tool do Insurance & InsurTech companies use?
Akur8, used by 68 of the 139 Insurance & InsurTech companies on usedby. Shift Technology is next, with 3.
Which Customer Service Automation tool do Insurance & InsurTech companies use?
Parloa, used by 7 of the 139 Insurance & InsurTech companies on usedby. Cognigy is next, with 3.
How does usedby count AI use in Insurance & InsurTech?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Insurance & InsurTech companies on usedby, not the whole industry.