1
AI tool in use at Plum
Plum uses 1 AI tool: Gradient Labs (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 7, 2026: 1 of 1 tool checked, from 3 public sources.
- Website
- plumhq.com
- AI tools in use
- 1
- Latest check
- October 7, 20261 of 1 tool checked so far
Every AI tool at Plum
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Gradient Labs | Customer Service Automation | — | gradient-labs.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Plum's own words
Published results, each linked to its dated source. We quote, we do not score.
Gradient’s AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT and resolution rate validated our choice.Questions about AI at Plum
What AI tools does Plum use?
Plum uses 1 AI tool: Gradient Labs. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
How does usedby know which AI tools Plum uses?
Each tool is linked to a public page that names Plum: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Plum, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.