Who uses Gradient Labs?
Compliant AI agents for financial services customer support and operations: disputes, KYC, lending, collections. gradient-labs.ai
17
companies use Gradient Labs
17 companies use Gradient Labs. 18% are in Fintech & Payments. Confirmed or observed customers include WISE, Digital Bank, and Morse. 9 of them are confirmed by a published case study, quote or press release.Latest check Oct 7, 2026: 17 of 17 companies checked, from 10 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 9 confirmed, 8 observed
- Top industry
- Fintech & Payments, 18% of customers
- Most similar
- Cognigy, no shared customer yet
- Website
- gradient-labs.ai
What Gradient Labs does
Gradient Labs builds AI agents for banks, fintechs and other financial services firms that handle customer support and back-office operations. Specialized agents cover disputes, KYC and KYB, lending, collections, insurance claims and service across email, text and voice, with 20+ regulatory guardrails out of the box. It runs on models from OpenAI, Anthropic and Google and is priced on resolved outcomes.
Written by usedby from gradient-labs.ai.
Main features
Common uses
17 companies use Gradient Labs
Every company below links to the public page that shows it uses Gradient Labs. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 WISE | Fintech & Payments | |
 Digital Bank | — | |
 Morse | — | |
 Plum | — | |
 Pockit | — | |
 SteadyPay | — | |
 Yonder | — | |
 Zego | — | |
 Bondora | — | |
 Current | — |
Is Gradient Labs right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 131 Fintech & Payments companies on usedby, 3 are listed as Gradient Labs customers. 35 use only another Customer Service Automation tool.
- Gradient Labs only, 1%
- Gradient Labs and another tool in Customer Service Automation, 1%
- Another tool in Customer Service Automation only, 27%
- No Customer Service Automation tool we can see, 71%
These are companies usedby tracks because a public page names them, often Gradient Labs's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Gradient Labs and its customers. Each one links to its dated source. We quote, we do not score.
33,000AI voice calls per month
SteadyPayVendor case studyCaptured Oct 7, 2026150%faster disputes cycle
YonderVendor case studyCaptured Oct 7, 202698.6%Quality assurance score
PlumVendor case studyCaptured Oct 7, 2026By handling a wide range of inquiries, from simple to complex, it allows our team to focus on high-value tasks and complex cases.Before Gradient Labs, we needed to find a way to reach our growing number of customers effectively. Now we make 33,000 calls a month, converting 60% of engaged customers to committed repayment dates, all within FCA compliance standards.Before you buy Gradient Labs
What Gradient Labs publishes on the points buyers check first, each with its source and check date.
See Gradient Labs's pricing page
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Gradient Labs work with the tools we already use?
Gradient Labs alternatives
Tools compared with Gradient Labs most often, with the customers they share.
| Tool | Customers | Shared with Gradient Labs | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | Gradient Labs vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Gradient Labs vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | Gradient Labs vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Gradient Labs vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Gradient Labs vs Talkdesk |
Questions about Gradient Labs
Who uses Gradient Labs?
17 companies use Gradient Labs, including WISE, Digital Bank, and Morse.
Which industries use Gradient Labs?
The industries with the most Gradient Labs customers are Fintech & Payments (3).
What are the alternatives to Gradient Labs?
The tools compared with Gradient Labs most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Gradient Labs alternatives.
How does usedby know who uses Gradient Labs?
Each company is linked to a public page that names it: Gradient Labs's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (9): a case study, a named quote or a press release. Observed (8): Gradient Labs shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Gradient Labs, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 7, 2026, and 17 of 17 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Gradient Labs started on October 7, 2026. New customers appear after two complete checks of its pages.