How Yonder uses Gradient Labs
150%
“Yonder resolves disputes 150% faster with AI agents”
As published on gradient-labs.ai. Captured by usedby on Oct 7, 2026.
What happened
Yonder, a UK fintech offering reward credit and debit cards, uses Gradient Labs' AI agents for frontline chat and email support, outbound collections calls, and back-office dispute investigations. The frontline and disputes agents share case context so evidence gaps are raised with the customer during the conversation and cases reach human specialists ready to approve or override.
Summary written by usedby from the source page, in English. The figures are those of Gradient Labs and Yonder, not ours.
- 90%“AI agents earn a 90% CSAT score from Yonder's customers.”
- 80%“80% of disputes arrive fully evidenced and ready to resolve.”
- 85%“85% of Yonder's collections book is processed by Gradient Labs' lending agent.”
- 5x“the team rules on a case and submits it 5x faster than before.”
With Gradient Labs, Yonder's entire disputes cycle is 150% faster: cases that took 5-7 days now close in 2.
Cases that took us the best part of a week to decide now take a day. Better for our customers, and better for our team.
What the story claims, and what we checked
We compared the story with its live page on Oct 7, 2026.
- The figure: 150%CheckedPrinted word for word on the page, near the name of Yonder.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Yonder.
- Yonder uses Gradient LabsCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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