The use case: how Zego deploys Gradient Labs
Zego uses an AI support agent named Alex from Gradient Labs to handle customer conversations 24/7 over live chat and email, using Zego's knowledge and APIs. Alex also gathers policy details, captures quote and policy change information, and checks claim status to give human agents context.
More reported results
Figures published in Gradient Labs’s case study. They are not independently measured by usedby.
Customer satisfaction rates have increased significantly from 61% to 77%
Within two months, we’ve been able to optimise our Agent to a 60% resolution rate, and rising.
Digital claims reporting increased from approximately 37% in March to 50% by May
In the customer’s words
When we partnered with Gradient Labs, we weren't just looking for another automation tool, we were looking to redefine how Zego serves our customers.Gradient Labs users in Insurance & InsurTech
Companies in the same sector, with public evidence.
See all Gradient Labs customers
Go straight to the source
Based on Gradient Labs’s published case study. We check the public evidence; the results are reported by the vendor.
gradient-labs.ai- Last checked
- Oct 7, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 25%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Zego.
- The numbers in our summaryChecked
Each one is printed on the page.
- Zego uses Gradient LabsChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Call volumes have dropped by 25% as customers find it easier and faster to resolve their issues through smarter live chat interactions.