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How OnCourse Home Solutions uses Sanas

75%

“+75% relative improvement in inbound sales conversion (9.84% → 17.26%)”

As published on sanas.ai, August 2026. Captured by usedby on Oct 8, 2026.

What happened

OnCourse Home Solutions, a home warranty and protection provider, used Sanas real-time accent translation and voice clarity for offshore contact center agents in a pilot at BPO sites in the Philippines and Colombia. The goal was to reduce communication friction and close the performance gap with domestic teams in sales and retention.

Summary written by usedby from the source page, in English. The figures are those of Sanas and OnCourse Home Solutions, not ours.

  • +4.3 pts“+4.3 pts increase in plan save rate”
  • 50% to 76%“one retention specialist lifted plan save rate from 50% to 76%”
  • 82% to 95%“another agent's CSAT rose from 82% to 95%”

Following a five-week controlled pilot, OnCourse validated significant gains in sales conversion and retention saves — and is now planning broader adoption across its offshore workforce.

From the page. sanas.ai, captured Oct 8, 2026

The changes have improved drastically and we all noticed it immediately.

Operations Program Manager, OnCourse Home Solutions, Operations Program Manager, OnCourse Home Solutions. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 75%CheckedPrinted word for word on the page, near the name of OnCourse Home Solutions.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of OnCourse Home Solutions.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • OnCourse Home Solutions uses SanasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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