The use case: how Pockit deploys Gradient Labs
Pockit, a UK mobile-first digital money account, uses Gradient Labs' AI agent to resolve inbound customer support queries end-to-end over chat and email. It replaced a legacy chatbot and uses an Ask a Human feature to hand off compliance-sensitive cases to staff.
More reported results
Figures published in Gradient Labs’s case study. They are not independently measured by usedby.
Most of these queries are consistently resolved end-to-end with no human interaction. More importantly, Pockit saw CSAT ratings rise to 80% for these cases.
In the customer’s words
We truly think that if people have a problem and you solve it, that builds brand loyalty. That's why customer resolution is so important. With Gradient Labs, we have an AI agent that's actually resolving problems, boosting our CSAT rating, and absorbing growth without us having to scale the team. I’m confident that with this partnership, we can get to 100% automation.Gradient Labs users in Fintech & Payments
Companies in the same sector, with public evidence.
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Based on Gradient Labs’s published case study. We check the public evidence; the results are reported by the vendor.
gradient-labs.ai- Last checked
- Oct 7, 2026
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- The figure: 70%Checked
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- The passage quoted aboveChecked
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- Pockit uses Gradient LabsChecked
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- The result itselfNot checked
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Pockit went from a standing start to its goal resolution rate in half a year.