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How Concora Credit uses Sanas

500+ agents

“500+ agents across the two BPO partners were working with Sanas”

As published on sanas.ai, October 2026. Captured by usedby on Oct 8, 2026.

What happened

Concora Credit uses Sanas across two offshore BPO partners in the Philippines to improve call clarity on customer service and recovery calls. It rolled the tool out to frontline agents after evaluating it against test and control groups.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Concora Credit, not ours.

Concora Credit runs customer service and recovery operations through two offshore BPO partners in the Philippines. After a rigorous, data-driven evaluation, Concora rolled Sanas out across both partners and had more than 500 agents working with Sanas within a month.

From the page. sanas.ai, captured Oct 8, 2026

We got the rollout up and running quickly, and we hit our milestone in that same timeframe.

Director of BPO Management, Concora Credit, Director of BPO Management, Concora Credit. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 500+ agentsCheckedPrinted word for word on the page, near the name of Concora Credit.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Concora Credit.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Concora Credit uses SanasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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