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AI agents for customer service tools used by Insurance & InsurTech companies

Each line links its public proof and the date usedby last checked it.

26

Insurance & InsurTech companies use AI agents for customer service tools

10 confirmed 16 observed

The most used: Parloa (6), Rasa (4), and Cognigy (4).Data as of Oct 24, 2026

Ranking

Tools ranked by the Insurance & InsurTech companies that use them. Ties go to the stronger proof.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Parloa6 companies · Checked Oct 23, 20266
    1 confirmed 5 observed

    Parloa profile

  2. 2Rasa4 companies · Checked Oct 21, 20264
    3 confirmed 1 observed

    Rasa profile

  3. 3Cognigy4 companies · Checked Oct 24, 20264
    1 confirmed 3 observed

    Cognigy profile

  4. 4LivePerson3 companies · Checked Oct 23, 20263
    0 confirmed 3 observed

    LivePerson profile

  5. 5Gradient Labs2 companies · Checked Oct 21, 20262
    2 confirmed 0 observed

    Gradient Labs profile

  6. 6Amelia2 companies · Checked Oct 16, 20262
    0 confirmed 2 observed

    Amelia profile

  7. 7ASAPP1 company · Checked Oct 19, 20261
    1 confirmed 0 observed

    ASAPP profile

  8. 8Crescendo1 company · Checked Oct 18, 20261
    1 confirmed 0 observed

    Crescendo profile

  9. 9Lorikeet1 company · Checked Oct 20, 20261
    1 confirmed 0 observed

    Lorikeet profile

  10. 10Netomi1 company · Checked Oct 8, 20261
    0 confirmed 1 observed

    Netomi profile

  11. 11Zowie1 company · Checked Oct 19, 20261
    0 confirmed 1 observed

    Zowie profile

How usedby counts

10 confirmed 16 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 24, 2026.

Questions

Which AI agents for customer service tools do Insurance & InsurTech companies use most?

Parloa leads: 6 of the 26 Insurance & InsurTech companies on usedby that use AI agents for customer service tools use it. Next: Rasa (4), Cognigy (4), LivePerson (3), and Gradient Labs (2). See Parloa.

How many Insurance & InsurTech companies use AI agents for customer service tools?

26 Insurance & InsurTech companies on usedby use at least one of 11 AI agents for customer service tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 26 companies, each counted at its strongest proof: 10 confirmed, 0 declared, 16 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Insurance & InsurTech company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.