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AI agents for customer service tools used by E-commerce & D2C companies

Each line links its public proof and the date usedby last checked it.

45

E-commerce & D2C companies use AI agents for customer service tools

25 confirmed 20 observed

The most used: Yuma (6), Tidio (5), and iAdvize (5).Data as of Oct 24, 2026

Ranking

Tools ranked by the E-commerce & D2C companies that use them. Ties go to the stronger proof.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Yuma6 companies · Checked Oct 16, 20266
    5 confirmed 1 observed

    Yuma profile

  2. 2Tidio5 companies · Checked Oct 9, 20265
    5 confirmed 0 observed

    Tidio profile

  3. 3iAdvize5 companies · Checked Oct 22, 20265
    3 confirmed 2 observed

    iAdvize profile

  4. 4Decagon5 companies · Checked Oct 15, 20265
    2 confirmed 3 observed

    Decagon profile

  5. 5Zowie5 companies · Checked Oct 19, 20265
    0 confirmed 5 observed

    Zowie profile

  6. 6Ada4 companies · Checked Oct 15, 20264
    3 confirmed 1 observed

    Ada profile

  7. 7Gupshup4 companies · Checked Oct 18, 20264
    2 confirmed 2 observed

    Gupshup profile

  8. 8Sierra3 companies · Checked Oct 19, 20263
    1 confirmed 2 observed

    Sierra profile

  9. 9Netomi2 companies · Checked Oct 19, 20262
    2 confirmed 0 observed

    Netomi profile

  10. 10Crescendo2 companies · Checked Oct 18, 20262
    1 confirmed 1 observed

    Crescendo profile

  11. 11Yellow.ai2 companies · Checked Oct 19, 20262
    0 confirmed 2 observed

    Yellow.ai profile

  12. 12Cognigy1 company · Checked Oct 24, 20261
    1 confirmed 0 observed

    Cognigy profile

  13. 13LivePerson1 company · Checked Oct 23, 20261
    0 confirmed 1 observed

    LivePerson profile

  14. 14Parloa1 company · Checked Oct 23, 20261
    0 confirmed 1 observed

    Parloa profile

How usedby counts

25 confirmed 20 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

1 company that sells software was left out, so a vendor is never counted as a user.

Data as of October 24, 2026.

Questions

Which AI agents for customer service tools do E-commerce & D2C companies use most?

Yuma leads: 6 of the 45 E-commerce & D2C companies on usedby that use AI agents for customer service tools use it. Next: Tidio (5), iAdvize (5), Decagon (5), and Zowie (5). See Yuma.

How many E-commerce & D2C companies use AI agents for customer service tools?

45 E-commerce & D2C companies on usedby use at least one of 14 AI agents for customer service tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 45 companies, each counted at its strongest proof: 25 confirmed, 0 declared, 20 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each E-commerce & D2C company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. 1 software vendor is left out. Every line shows its proof and the date usedby last checked it.

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