1
AI tool in use at Fourthwall
Fourthwall uses 1 AI tool: Decagon (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 9, 2026: 1 of 1 tool checked, from 2 public sources.
- Industry
- E-commerce & D2C
- Website
- fourthwall.com
- AI tools in use
- 1Median for the 145 E-commerce & D2C companies on usedby: 1
- Latest check
- October 9, 20261 of 1 tool checked so far
Every AI tool at Fourthwall
1 line, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Category | First public proof | Proof | Source |
|---|---|---|---|---|
 Decagon | Customer Service Automation | — | decagon.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In the words of Fourthwall
Published results, each linked to its dated source. We quote, we do not score.
Creators are extremely weary of AI and have little patience for bots. Decagon has delivered an AI solution that has exceeded our expectations and those of our content creators, particularly by being very human-like and conversational. We are now fully resolving over 70% of incoming tickets, and Decagon's solution is effectively a high-functioning agent that gives personalized responses instantly and is always online. We're excited to continue working with them as we scale our business.Fourthwall compared to other companies in E-commerce & D2C
Fourthwall uses 1 AI tool. The median among the 145 E-commerce & D2C companies on usedby is 1. None of its 144 peers uses fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
145 E-commerce & D2C companies on usedby, by number of AI tools
- 122 companies with 1 tool
- 12 companies with 2 tools
- 3 companies with 3 tools
- 2 companies with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 0 companies with 7 tools
- 4 companies with 8 tools or more
Questions about AI at Fourthwall
What AI tools does Fourthwall use?
Fourthwall uses 1 AI tool: Decagon. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Which AI tool do E-commerce & D2C companies use most?
Kustomer is the most used AI tool among the 145 E-commerce & D2C companies on usedby: 9 of them use it. See who uses Kustomer.
How does Fourthwall compare to other E-commerce & D2C companies?
Fourthwall uses 1 AI tool. The median among the 145 E-commerce & D2C companies on usedby is 1, and 0 of its 144 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Fourthwall uses?
Each tool is linked to a public page that names Fourthwall: a vendor's customer page, a published case study, a press release or a job post. We save most pages with a dated capture and check them again on each run. A tool leaves the list only after three checks in a row that no longer find Fourthwall, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.