46
companies use Tidio
46 companies use Tidio. 7% are in Fashion & Apparel. Confirmed or observed customers include Jaguar, Lacoste, and Under Armour. 38 of them are confirmed by a published case study, quote or press release.Latest check Oct 3, 2026: 44 of 46 companies checked, from 15 public sources.
- Category
- Chatbots & Live Chat
- Customers by proof
- 38 confirmed, 8 observed
- Top industry
- Fashion & Apparel, 7% of customers
- Most similar
- Live Person, no shared customer yet
- Website
- tidio.com
What Tidio does
Tidio is a customer service platform combining live chat, chatbots, and email marketing. It uses AI to automate responses and helps businesses engage with website visitors in real-time.
Written by usedby from tidio.com.
Main features
Common uses
46 companies use Tidio
Every company below links to the public page that shows it uses Tidio. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Jaguar | Automotive Manufacturing | |
 Lacoste | Fashion & Apparel | |
 Under Armour | Fashion & Apparel | |
 ADT | Cybersecurity | |
 Stanley | Consumer Goods | |
 Adjoe | Advertising & AdTech | |
 ADT Security | — | |
 Axioma | — | |
 Bella Sante | — | |
 Blue Bombers | — |
Is Tidio right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 50 Fashion & Apparel companies on usedby, 3 are listed as Tidio customers. 3 use only another Chatbots & Live Chat tool.
- Tidio only, 6%
- Tidio and another tool in Chatbots & Live Chat, 0%
- Another tool in Chatbots & Live Chat only, 6%
- No Chatbots & Live Chat tool we can see, 88%
These are companies usedby tracks because a public page names them, often Tidio's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Tidio and its customers. Each one links to its dated source. We quote, we do not score.
59%resolution rate (conversations automated by Lyro)
SecureframeVendor case studyPublished Mar 24, 2026
73%conversations automated with Lyro AI Agent
MattressNextDayVendor case studyPublished Mar 23, 2026
~80%Lyro resolution rate (April)
BurkerVendor case studyPublished May 20, 2026
27%increase in conversion rates
ProcosmetVendor case studyPublished Mar 30, 202675%of live chat conversations automated with Lyro
Bella SanteVendor case studyPublished Mar 27, 2026
99.9%decrease in time taken to send the CV to their recruiter
Gecko hospitalityVendor case studyPublished Mar 30, 2026
25%increase in qualified leads from website chat
IntegratecVendor case studyPublished Mar 24, 2026Basic onboarding took about 2 weeks, pretty easy, mostly just trying to anticipate what kind of data I need!The delayed message after 1 minute, if I'm not on the computer doing something else, Tidio will be triggering a message with my phone number and people can text me right away.Before you buy Tidio
What Tidio publishes on the points buyers check first, each with its source and check date.
| Free trial | Free trial or free plan available. | tidio.com, checked Oct 4, 2026 |
|---|---|---|
| Integrations | Salesforce, Zendesk, Shopify, Instagram, Messenger (Meta), WhatsApp, WordPress, Zapier, Tidio OpenAPI, ActiveCampaign, Asana, Adobe Commerce (Magento) | tidio.com, checked Oct 4, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Tidio work with the tools we already use?
Tidio alternatives
Tools compared with Tidio most often, with the customers they share.
| Tool | Customers | Shared with Tidio | Compare |
|---|---|---|---|
 Live Person41 customers, 0 shared | 41 | 0 | Tidio vs Live Person |
 Gupshup34 customers, 0 shared | 34 | 0 | Tidio vs Gupshup |
 Blip28 customers, 0 shared | 28 | 0 | Tidio vs Blip |
 Yellow.ai27 customers, 0 shared | 27 | 0 | Tidio vs Yellow.ai |
 Rasa17 customers, 0 shared | 17 | 0 | Tidio vs Rasa |
Questions about Tidio
Who uses Tidio?
46 companies use Tidio, including Jaguar, Lacoste, and Under Armour.
Which industries use Tidio?
The industries with the most Tidio customers are Fashion & Apparel (3), Beauty & Cosmetics (2), and Advertising & AdTech (1).
What are the alternatives to Tidio?
The tools compared with Tidio most often are Live Person (41 customers, 0 shared), Gupshup (34 customers, 0 shared), Blip (28 customers, 0 shared), and Yellow.ai (27 customers, 0 shared). See all Tidio alternatives.
How does usedby know who uses Tidio?
Each company is linked to a public page that names it: Tidio's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (38): a case study, a named quote or a press release. Observed (8): Tidio shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Tidio, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 3, 2026, and 44 of 46 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
We have not started tracking changes for this tool yet.