36%
“36% Increase in Bot Engagement: Pre-chat bot engagement rates rose from 2.11% to 2.86%”
As published on tidio.com, April 2026. Checked by usedby on Oct 9, 2026.
What happened
VisaEnvoy, an Australian immigration consultancy, uses Tidio chatbots and a unified inbox across six country-specific domains to handle client inquiries and qualify leads automatically. Pre-chat forms collect visitor details, consultations are booked automatically, and chat widgets are hidden from non-target countries to cut spam.
Summary written by usedby from the source page, in English. The figures are those of Tidio and VisaEnvoy, not ours.
- 25%“25% Higher Conversion Rate: The contacts-to-visits ratio improved from 0.70% to 0.88%, indicating more visitors were successfully engaging with the platform.”
- 186,864“186,864 Automated Interactions: The system successfully executed nearly 187,000 flows in a single month, dramatically reducing manual workload.”
36% Increase in Bot Engagement: Pre-chat bot engagement rates rose from 2.11% to 2.86%, representing a 36% improvement in just one month.
What the story claims, and what we checked
What we compared with the page.
- The figure: 36%CheckedPrinted word for word on the page, near the name of VisaEnvoy.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of VisaEnvoy.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- VisaEnvoy uses TidioCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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