The use case: how Borrowell deploys Tidio
Borrowell, a Canadian fintech company, uses Tidio's Lyro AI Agent to answer common customer questions before they become tickets. Conversations Lyro cannot resolve are automatically converted into Zendesk tickets with the full transcript, while Zendesk remains the primary ticketing system.
More reported results
Figures published in Tidio’s case study. They are not independently measured by usedby.
Answer rate 87%
Help center engagement rate 65%
In the customer’s words
As our business continues to scale, we’re anticipating an increase in ticket volume. With our current team size, it would be challenging to manage that growth efficiently. Implementing a chatbot helps us stay lean and agile, while still being able to scale our operations and maintain a high level of service.Automatic message feature that helps a lot and is very, very beneficial for us to avoid losing leads.Tidio users in Fintech & Payments
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Mar 27, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 83%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Borrowell.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Borrowell uses TidioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Canadian fintech leader Borrowell successfully implemented Tidio's AI-powered chatbot with seamless Zendesk integration, achieving an 83% resolution rate while serving over 3 million members.