The use case: how Stormline deploys Tidio
Stormline uses Tidio's Lyro AI agent across its website widget, Instagram and Facebook to answer product questions and resolve customer inquiries without human intervention. It runs both problem-solving and sales-oriented bots backed by a knowledge base, giving round-the-clock support to a global customer base.
More reported results
Figures published in Tidio’s case study. They are not independently measured by usedby.
The problem-solving bots achieved a 39.36% engagement rate
Sales-oriented bots recorded a 10.15% engagement rate
Creation of 272 detailed articles in Lyro’s knowledge base
Tidio users in Fashion & Apparel
Companies in the same sector, with public evidence.
BurkerConfirmed
JiffyConfirmed
Olivia BottegaConfirmed
SuitorConfirmed
LacosteObserved
Ninja TransfersObservedGo straight to the source
Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Apr 1, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 99.64%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Stormline.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Stormline uses TidioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
99.64% Resolution Rate: In a 30-day period, Lyro successfully resolved nearly all customer inquiries without human intervention.