Skip to main content
usedby
Search tools, companies

How Olivia Bottega uses Tidio

2,035

“The "Solve Problems" bot executed 2,035 interactions in a month”

As published on tidio.com, April 2026. Checked by usedby on Oct 9, 2026.

What happened

Olivia Bottega, a bridal fashion brand, uses Tidio's Lyro AI Agent to answer customer inquiries across five channels: website widget, email, Instagram, Facebook, and domain. The AI is trained on a large knowledge base of product, sizing, fabric, and production information so human consultants can focus on more complex consultations.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Olivia Bottega, not ours.

  • 22%“Maintained a 22% engagement rate with automated solutions”
  • 638“Successfully managed 638 tickets in the last 30 days across all channels from a single interface.”
  • 1,027“The platform enabled Olivia Bottega to build a robust knowledge repository with 1,027 articles”

Enhanced Problem Resolution: The "Solve Problems" bot executed 2,035 interactions in a month, demonstrating the AI's ability to handle a high volume of inquiries.

From the page. tidio.com

Tidio's Lyro AI has revolutionized how we connect with our brides. By handling routine inquiries across all our channels, the AI allows our consultants to focus on the emotional and personal aspects of helping a bride find her perfect dress. The comprehensive knowledge base ensures consistent, accurate information whether a customer reaches us through our website, email, or social media.

Anastasia Nikiforova, Founder of Olivia Bottega. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 2,035CheckedPrinted word for word on the page, near the name of Olivia Bottega.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Olivia Bottega.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Olivia Bottega uses TidioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

70%“Tidio now handles 70% of all chatbot inquiries without any human intervention.”Blue Bombers uses Tidio. Another customer of Tidio7,800 hourssupport hours saved annuallyHairMax uses Tidio. Another customer of Tidio80%“80% Reduction in Support Email Volume”Adjoe uses Tidio. Another customer of Tidio