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How Burker uses Tidio

~80%

Lyro resolution rate (April)

As published on tidio.com, May 2026. Captured by usedby on Oct 3, 2026.

What happened

Burker, a direct-to-consumer watch and jewelry brand, uses Tidio's Lyro AI agent as the first line of support on its website live chat and Instagram. It automatically answers repetitive questions such as order status and pre-sale product questions in the customer's language, and escalates unresolved cases to the outsourced email team.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Burker, not ours.

  • 10,000“Lyro handled 10,000 conversations in a single month”
  • 75%“it handled 5,000 conversations with a 75% resolution rate”
  • 48%“the outsourced team saw a 48% drop in email traffic compared to February”
  • 15–20%“a consistent 15–20% reduction in inbound volume reaching the outsourced team”

In April, with a sale running on the website, Lyro handled 10,000 conversations in a single month, hitting the plan’s conversation limit. The resolution rate climbed to nearly 80%.

From the page. tidio.com, captured Oct 3, 2026

The metrics speak for themselves. Lyro stops the repetitive questions from ever reaching our team. Clients get an immediate answer in their own language, at any hour. That’s exactly what we needed.

Daria Nifontova, Head of Customer Service at Burker, Burker. Source, captured Oct 3, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: ~80%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Burker.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Burker uses TidioCheckedConfirmed line. Latest check across sources: Oct 3, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

23%“Procosmet saw an increase in sales by a whopping 23%”Procosmet uses Tidio. Another customer of Tidio$66,000+“Chatbot-assisted revenue $66,000+ in sales”Bella Sante uses Tidio. Another customer of Tidio25%“around a 25% increase in qualified leads from our website chat”Integratec uses Tidio. Another customer of Tidio