The use case: how Evergreen Waste Management deploys Tidio
Evergreen Waste Management uses Tidio's automated flows and the Lyro AI Agent on its website to answer common customer questions about services such as bulk pickups, reducing repetitive phone inquiries. Flows handle predictable questions, Lyro handles more varied ones, and human agents take specialized cases.
More reported results
Figures published in Tidio’s case study. They are not independently measured by usedby.
4,536 customer messages handled by Lyro
75,392 automated flow executions processed
In the customer’s words
We have a lot of people that come to our website, and they ask the simplest questions that are already on our website. They want to know about metal pickups, bulk pickups, and we'll get a lot of calls. We were trying to get the chatbot so that we could counteract some of those calls.Other companies using Tidio
Customers across industries, with public evidence.
ADT SecurityConfirmed
AdjoeConfirmed
AxiomaConfirmed
Bella SanteConfirmed
Blue BombersConfirmed
BorrowellConfirmedGo straight to the source
Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Apr 2, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 20%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Evergreen Waste Management.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Evergreen Waste Management uses TidioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Within just 30 days of implementing Tidio, Evergreen Waste Management saw remarkable improvements: