7,800 hours
support hours saved annually
As published on tidio.com, April 2026. Checked by usedby on Oct 9, 2026.
What happened
HairMax uses Tidio's Lyro AI Agent to automate customer support for its at-home laser hair growth devices, handling technical and treatment questions and escalating complex cases to human experts. The team keeps expanding its help center articles to improve Lyro's answers.
Summary written by usedby from the source page, in English. The figures are those of Tidio and HairMax, not ours.
- 22%“22% Increase in Resolution Rate: Improved from 60% to 73% first-contact resolution, meaning more customers got their issues solved immediately without escalation.”
- 100“A key factor in HairMax’s success has been their commitment to continuously expanding their knowledge base, with 100 new help center articles added monthly.”
We've saved 7,800 support hours annually—equivalent to 52 full-time support agents. For a company our size, that's game-changing.
Implementing Tidio's Lyro AI has been transformative for our customer support operations. As a specialized medical device company with a global customer base, we needed a solution that could provide expert assistance 24/7. Lyro has saved us thousands of support hours while actually improving our resolution rates.
What the story claims, and what we checked
What we compared with the page.
- The figure: 7,800 hoursCheckedThe figure is on the page; its label is our wording.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of HairMax.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- HairMax uses TidioCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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