The use case: how Your KAYA deploys Tidio
Your KAYA moved its customer support from Gorgias to Tidio and uses the Lyro AI Agent to automatically answer repetitive customer questions across live chat, email, and social channels in Polish and English. It also uses Lyro's Shopping Assistant to recommend products from its catalogue within conversations.
More reported results
Figures published in Tidio’s case study. They are not independently measured by usedby.
Monthly tickets handled 2,500+
Knowledge base size 330+ articles
Bot engagement rate Up to 4.66%
In the customer’s words
By implementing Lyro AI, we automated responses to simple, frequently asked questions. This improved response times and freed up our consultants to dedicate their expertise to cases that require a more personalized approach.Tidio users in Beauty & Cosmetics
Companies in the same sector, with public evidence.
Bella SanteConfirmed
NSI AustraliaConfirmed
ProcosmetConfirmed
SkinShopConfirmed
DermalogicaObserved
The Body ShopObservedGo straight to the source
Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Mar 27, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 75%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Your KAYA.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Your KAYA uses TidioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
By implementing Lyro AI, we automated responses to simple, frequently asked questions. This improved response times and freed up our consultants to dedicate their expertise to cases that require a more personalized approach.