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How Sound Royalties uses Tidio

54%

“54% Engagement Rate with FAQ Bots”

As published on tidio.com, April 2026. Checked by usedby on Oct 9, 2026.

What happened

Sound Royalties uses Tidio chatbots and live chat to give music creators around the world support outside normal business hours and to turn website visitors into leads. FAQ bots answer common questions, missed messages are routed to email, and conversations can be transferred to specific team members.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Sound Royalties, not ours.

  • 3.2%“3.2% Conversion of Website Traffic to Leads”

54% Engagement Rate with FAQ Bots: More than half of website visitors interacted with the automated chatbots, getting immediate answers to common questions about royalty financing.

From the page. tidio.com

Opening the avenues of communication to creatives who do not like to get on a phone call. It allows them to reach us at all hours and they are not restricted to waiting on a phone call for a response. We have several international users that prefer the chat option to also avoid the cost involved with international calls.

Marysol Aldaba, Support Manager at Sound Royalties. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 54%CheckedPrinted word for word on the page, near the name of Sound Royalties.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Sound Royalties.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Sound Royalties uses TidioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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