The use case: how Chime deploys Decagon
Chime uses Decagon's AI agents for both chat and voice member support, automating common requests such as card replacement, deposit status updates and SMS subscription management. Both channels run on a single system that shares learning across conversations.
More reported results
Figures published in Decagon’s case study. They are not independently measured by usedby.
Consistently seeing 70%+ resolution
Scaled to more than 1 million calls per month with no reliability issues
In the customer’s words
With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.Other AI tools used by Chime
Other public relationships recorded on usedby.
Explore Chime’s AI stack
Decagon users in Fintech & Payments
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Decagon’s published case study. We check the public evidence; the results are reported by the vendor.
decagon.ai- Source published
- Nov 13, 2026
- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 60%Checked
Printed word for word on the page, near the name of Chime.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Chime.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Chime uses DecagonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
As a result, Chime reduced customer support costs by 60% while doubling member satisfaction scores.*