11
AI tools in use at Square
Square uses 11 AI tools: Ada and Decagon (Customer Service Automation), incident.io (IT Service Management), Weights & Biases (ML Ops & Training), Clay (Sales Prospecting & Enrichment), and 6 other tools. 2 are confirmed by a published story, quote or press release; 9 are listed on the vendor's own pages.Latest check Oct 7, 2026: 9 of 11 tools checked, from 16 public sources.
- Industry
- Fintech & Payments
- Website
- squareup.com
- AI tools in use
- 11Median for the 131 Fintech & Payments companies on usedby: 2
- Latest check
- October 7, 20269 of 11 tools checked so far
Every AI tool at Square
11 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 incident.io | IT Service Management | — | incident.io | |
 Weights & Biases | ML Ops & Training | On or before Nov 2024 | wandb.ai | |
 Ada | Customer Service Automation | — | ada.cx | |
 Clay | Sales Prospecting & Enrichment | — | clay.com | |
 Coda | Project & Workspace Mgmt | — | superhuman.com | |
 Decagon | Customer Service Automation | — | decagon.ai | |
 ElevenLabs | Voice Generation & Audio | — | elevenlabs.io | |
 Figma | Design & UI/UX | — | figma.com | |
 Listen | AI Search & Research | — | listenlabs.ai | |
 Ocrolus | Document & Process Intelligence | — | ocrolus.com | |
 Surfer | SEO & Content Strategy | — | surferseo.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Square's own words
Published results, each linked to its dated source. We quote, we do not score.
We replaced a slow, outdated status page with incident.io, giving us a faster, more automated way to keep customers informed. One of the biggest benefits was the alignment it created between engineering and customer success.Square compared to other Fintech & Payments companies
Square uses 11 AI tools. The median among the 131 Fintech & Payments companies on usedby is 2. 122 of its 130 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
131 Fintech & Payments companies on usedby, by number of AI tools
- 65 companies with 1 tool
- 21 companies with 2 tools
- 11 companies with 3 tools
- 8 companies with 4 tools
- 2 companies with 5 tools
- 5 companies with 6 tools
- 3 companies with 7 tools
- 16 companies with 8 tools or more
What its peers use that Square does not
Questions about AI at Square
What AI tools does Square use?
Square uses 11 AI tools: incident.io, Weights & Biases, Ada, Clay, Coda, Decagon, ElevenLabs, Figma, Listen, Ocrolus, and Surfer. 2 are confirmed by a published story, quote or press release, and 9 are listed on the vendor's own pages.
Does Square use Notion?
usedby has not found a public page showing that Square uses Notion. Notion is the most used AI tool among the 131 Fintech & Payments companies on usedby: 15 of them use it. See who uses Notion.
How does Square compare to other Fintech & Payments companies?
Square uses 11 AI tools. The median among the 131 Fintech & Payments companies on usedby is 2, and 122 of its 130 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Square uses?
Each tool is linked to a public page that names Square: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Square, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.