Who uses Gorgias?
E-commerce helpdesk with an AI Agent that automates support and drives sales for Shopify brands. gorgias.com
22
companies use Gorgias
22 companies use Gorgias. Confirmed or observed customers include Baby Gold, bareMinerals, and Cabau Lifestyle. 14 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 22 of 22 companies checked, from 16 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 14 confirmed, 8 observed
- Security
- SOC 2 Type II, HIPAASource: trust.gorgias.com, checked Oct 8, 2026
- Most similar
- Cognigy, no shared customer yet
- Website
- gorgias.com
What Gorgias does
Gorgias is a helpdesk for e-commerce brands built around an AI Agent trained on more than a billion support conversations. The agent resolves requests and takes actions such as cancellations, discounts and upsells using live Shopify order data, inside a unified inbox for email, chat, SMS, WhatsApp and social. It also provides agent coaching and revenue attribution.
Written by usedby from gorgias.com.
Main features
Common uses
Works with
22 companies use Gorgias
Every company below links to the public page that shows it uses Gorgias. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Baby Gold | — | |
 bareMinerals | — | |
 Cabau Lifestyle | — | |
 Caitlyn Minimalist | — | |
 Dr. Bronner's | — | |
 Glamnetic | — | |
 Orthofeet | — | |
 Osea Malibu | — | |
 Pepper | — | |
 Psycho Bunny | — |
What customers report
Results as published by Gorgias and its customers. Each one links to its dated source. We quote, we do not score.
54%average automation rate
PepperVendor case studyPublished Mar 5, 202511.3%uplift in average order value from Shopping
Caitlyn MinimalistVendor case studyPublished Jul 14, 2025600%increase in bundle sales
Cabau LifestyleVendor case studyPublished Feb 24, 2026$100,000saved per year by switching from Salesforce to Gorgias
Dr. Bronner'sVendor case studyPublished Oct 8, 20242.2xmore shipping addresses edited in time by AI Agent
GlamneticVendor case studyPublished Dec 16, 202420%email automation rate
Baby GoldVendor case studyPublished Jun 27, 202410%reduction in total cost of ownership of the support function year over year
Psycho BunnyVendor case studyPublished Apr 14, 2025
96%faster response time (from two business days to two hours)
Timbuk2Vendor case studyPublished Sep 15, 20225.5%uplift in average order value
bareMineralsVendor case studyPublished Jul 4, 202575%reduction in QA time
Osea MalibuVendor case studyPublished Jan 31, 202556%tickets automated in under two months
OrthofeetVendor case studyPublished Aug 7, 2025
Read the story
SuitshopVendor case studyPublished Jul 24, 2025Automating the different types of requests our customers had, from monotonous things like ‘How do I return or exchange an item?’ to true, in-depth product questions, was something we needed. That was a need that Gorgias very abundantly filled.Shopping Assistant has become an intuitive extension of our team, offering product guidance that feels personal and intentional.Before you buy Gorgias
What Gorgias publishes on the points buyers check first, each with its source and check date.
| Security | SOC 2 Type II, HIPAA | trust.gorgias.com, checked Oct 8, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | trust.gorgias.com, checked Oct 8, 2026 |
| Integrations | Attentive, Loop Returns, Facebook, Aircall, Postscript, Recharge, ShipMonk, Redo, AfterShip Tracking, TikTok Shop, Smile, Sendcloud | gorgias.com, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Gorgias work with the tools we already use?
Gorgias alternatives
Tools compared with Gorgias most often, with the customers they share.
| Tool | Customers | Shared with Gorgias | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | Gorgias vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Gorgias vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | Gorgias vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Gorgias vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Gorgias vs Talkdesk |
Questions about Gorgias
Who uses Gorgias?
22 companies use Gorgias, including Baby Gold, bareMinerals, and Cabau Lifestyle.
What are the alternatives to Gorgias?
The tools compared with Gorgias most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Gorgias alternatives.
How does usedby know who uses Gorgias?
Each company is linked to a public page that names it: Gorgias's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (14): a case study, a named quote or a press release. Observed (8): Gorgias shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Gorgias, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 22 of 22 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Gorgias started on October 8, 2026. New customers appear after two complete checks of its pages.