Help desks tools used by Commerce & Retail companies
Each line links its public proof and the date usedby last checked it.
43
Commerce & Retail companies use Help desks tools
The most used: Intercom (16), Kustomer (15), and Zendesk AI (5).Data as of Oct 25, 2026
Ranking
Tools ranked by the Commerce & Retail companies that use them. Ties go to the stronger proof.
Largest and best-proven users
Two labelled views of the same companies. Neither is a score.
Largest companies
By employee range. Size known for 18 of 43.
Camping WorldChecked Oct 24, 2026
AmazonChecked Oct 24, 2026
TescoChecked Oct 5, 2026
Strongest proof
Confirmed or declared: 20 of 43. This view filters what you read, never what is counted.
ReploChecked Oct 25, 2026
ToughTrucks For KidsChecked Oct 24, 2026
Fortnum & MasonChecked Oct 24, 2026
Who uses each tool
Strongest proof first. A job post is a signal, the weakest proof.
1
Intercom16 companies · Checked Oct 24, 2026164 confirmed 12 observed
Appliances OnlineChecked Oct 24, 2026
GreenPalChecked Oct 24, 2026
IderisChecked Oct 24, 2026
Living SpacesChecked Oct 24, 2026- AmazonChecked Oct 24, 2026
LightspeedChecked Oct 24, 2026
ToastChecked Oct 24, 2026
Bailey NelsonChecked Oct 24, 2026
BuymieChecked Oct 24, 2026
DeliverectChecked Oct 24, 2026
2
Kustomer15 companies · Checked Oct 20, 20261512 confirmed 3 observed
CarawayChecked Oct 20, 2026
Coterie BabyChecked Oct 20, 2026
Daily HarvestChecked Oct 20, 2026
GoodyChecked Oct 20, 2026
HexcladChecked Oct 20, 2026
BulletproofChecked Oct 20, 2026
Jerome's FurnitureChecked Oct 20, 2026
Nathan JamesChecked Oct 20, 2026
Priority BicyclesChecked Oct 20, 2026
SmallsChecked Oct 20, 2026
Show 5 more companies
Terra KaffeChecked Oct 20, 2026
YummyChecked Oct 20, 2026
CatawikiChecked Oct 20, 2026
SweetgreenChecked Oct 20, 2026
MakesyChecked Oct 20, 2026
3
Zendesk AI5 companies · Checked Oct 24, 202651 confirmed 4 observed- Fortnum & MasonChecked Oct 24, 2026
GrubhubChecked Oct 5, 2026
ShopifyChecked Oct 5, 2026- TescoChecked Oct 5, 2026
OpenTableChecked Oct 5, 2026
4
DevRev3 companies · Checked Oct 24, 202631 confirmed 2 observed- ToughTrucks For KidsChecked Oct 24, 2026
- Camping WorldChecked Oct 24, 2026
IndigoChecked Oct 24, 2026
5
Gorgias3 companies · Checked Oct 20, 202631 confirmed 2 observed- Dr. Bronner'sChecked Oct 20, 2026
SimplehumanChecked Oct 8, 2026
TushyChecked Oct 20, 2026
6
Pylon1 company · Checked Oct 25, 20261
How usedby counts
A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.
No software vendor had to be left out.
Data as of October 25, 2026.
Questions
Which Help desks tools do Commerce & Retail companies use most?
Intercom leads: 16 of the 43 Commerce & Retail companies on usedby that use Help desks tools use it. Next: Kustomer (15), Zendesk AI (5), DevRev (3), and Gorgias (3). See Intercom.
How many Commerce & Retail companies use Help desks tools?
43 Commerce & Retail companies on usedby use at least one of 6 Help desks tools. It counts the companies usedby tracks.
What proof backs these lines?
Of the 43 companies, each counted at its strongest proof: 20 confirmed, 0 declared, 23 observed and 0 known from a job post.
How does usedby build this ranking?
usedby counts each Commerce & Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.