2
AI tools in use at Indigo
Indigo uses 2 AI tools: Ada and DevRev (Customer Service Automation). 2 are confirmed by a published story, quote or press release; none is listed on the vendor's own pages.Latest check Oct 5, 2026: 2 of 2 tools checked, from 3 public sources.
Every AI tool at Indigo
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Ada | Customer Service Automation | — | ada.cx | |
 DevRev | Customer Service Automation | — | devrev.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
Indigo compared to other Retail companies
Indigo uses 2 AI tools. The median among the 53 Retail companies on usedby is 1. 31 of its 52 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
53 Retail companies on usedby, by number of AI tools
- 31 companies with 1 tool
- 10 companies with 2 tools
- 6 companies with 3 tools
- 2 companies with 4 tools
- 2 companies with 5 tools
- 0 companies with 6 tools
- 0 companies with 7 tools
- 2 companies with 8 tools or more
What its peers use that Indigo does not
Questions about AI at Indigo
What AI tools does Indigo use?
Indigo uses 2 AI tools: Ada and DevRev. 2 are confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
Does Indigo use Paradox?
usedby has not found a public page showing that Indigo uses Paradox. Paradox is the most used AI tool among the 53 Retail companies on usedby: 6 of them use it. See who uses Paradox.
How does Indigo compare to other Retail companies?
Indigo uses 2 AI tools. The median among the 53 Retail companies on usedby is 1, and 31 of its 52 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Indigo uses?
Each tool is linked to a public page that names Indigo: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Indigo, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.