AI in Retail: what 53 companies use
Which AI tools the Retail companies on usedby use, area by area, with the public page behind each line.
53
companies with a public AI tool
usedby lists 53 Retail companies with at least one public AI tool. Paradox is the most used: 6 of them (11%). Then come Akur8 (3) and HireVue (3). They use 2 AI tools on average. Walmart (10 AI tools) and Lowe's (9 AI tools) use the most.Latest check Oct 8, 2026: 95 of 106 public lines checked. Shares are of the 53 companies on usedby, not of the whole industry: we list a company when a public page shows its AI tools.
Most used tools
Share of the 53 Retail companies on usedby that use each tool
Paradox is the most used AI tool among the 53 Retail companies on usedby: 6 of them (11%) use it. Akur8 follows with 3 (6%).
Who uses what
AI tools per area at the 8 Retail companies with the most tools on usedby. Areas are tool categories: too few lines name the team.
| Company | Legal & HR | Engineering & Data | Support & CX | Operations & Workflow | Creative & Design | Marketing & Content | Meeting & Voice |
|---|---|---|---|---|---|---|---|
 Walmart | 0 | Qodo, Labelbox, v0, and ChatGPT | 0 | Akur8, Airtable, and Pactum | 0 | Profound, AdCreative, and Wordtune | 0 |
 Lowe's | Phenom | mabl, Arize AI, Torq, Cognition, Abnormal AI, and ChatGPT | 0 | Palantir AIP and Zapier | 0 | 0 | 0 |
 DECATHLON | 0 | 0 | Yellow.ai, Parloa, and Zowie | 0 | Photoroom | Insider One | 0 |
 The Home Depot | Valence and HireVue | Harness and LangSmith | 0 | Abacus.AI | 0 | 0 | 0 |
 Kroger | Filevine | Sonar and Snyk | 0 | Akur8 | 0 | 0 | 0 |
 Macy's | 0 | H2O.ai and Torq | 0 | Miro | 0 | Movable Ink | 0 |
 Carrefour | Harvey | 0 | 0 | 0 | Figma | Appier | 0 |
 Tesco | HireVue | 0 | Zendesk AI | Globality | 0 | 0 | 0 |
Scroll sideways for more areas.
Walmart has AI tools in 3 of these 7 areas. Engineering & Data holds the most tools at these companies: 16 in total.
Where AI lands
Share of the 53 Retail companies on usedby with at least one tool in each area.
Legal & HR is the most covered area: 17 of the 53 companies (32%). Sales & Growth is the least covered, with 1 (2%).
Newest changes
New tools across the 53 Retail companies on usedby, last 90 days.
How to choose AI tools in Retail
For each of the most used categories, the tool most Retail companies on usedby use, and the next one. Based on public use, not on our opinion.
DevRev is next, with 2.
HireVue is next, with 3.
SentinelOne is next, with 2.
53 Retail companies on usedby
Each company links to its AI stack and the proof behind each tool.
- Walmart10 tools
- Lowe's9 tools
- DECATHLON5 tools
- The Home Depot5 tools
- Kroger4 tools
- Macy's4 tools
- Carrefour3 tools
- Tesco3 tools
Ace Hardware3 tools
7-Eleven3 tools
CarMax3 tools
Landmark Group3 tools
Bed bath & beyond2 tools
Holland & Barrett2 tools
Burlington2 tools
Camping World2 tools
Daiso2 tools
Indigo2 tools
Kwik Trip2 tools
Lenskart2 tools
PetSmart2 tools
Staples2 toolsWhole Foods Market1 tool
Barns & Noble1 tool
Five Below1 tool
Selfridges & co1 tool
Asbury Automotive Group1 tool
Best Buy1 tool
Canadian Tire1 tool
Casas Bahia1 tool
Questions about AI in Retail
What is the most used AI tool in Retail?
Paradox. 6 of the 53 Retail companies on usedby use it (11%). Akur8 (3) and HireVue (3) come next. See who uses Paradox.
Which Retail companies use the most AI tools?
On usedby: Walmart (10 AI tools), Lowe's (9 AI tools), and DECATHLON (5 AI tools).
Which Customer Service Automation tool do Retail companies use?
Ada, used by 2 of the 53 Retail companies on usedby. DevRev is next, with 2.
Which Recruiting & Talent Acquisition tool do Retail companies use?
Paradox, used by 6 of the 53 Retail companies on usedby. HireVue is next, with 3.
How does usedby count AI use in Retail?
Each line comes from a public page that names the company: a vendor's customer page, a published case study, a press release or a job post, saved with a dated capture and checked again on each run. usedby lists a company because such a page exists, so the shares on this page describe the Retail companies on usedby, not the whole industry.