4
AI tools in use at Macy's
Macy's uses 4 AI tools: H2O.ai (ML Ops & Training), Movable Ink (Marketing Personalization & Ads), Miro (Project & Workspace Mgmt), and Torq (AI Cyber Defense). 2 are confirmed by a published story, quote or press release; 2 are listed on the vendor's own pages.Latest check Oct 8, 2026: 4 of 4 tools checked, from 7 public sources.
Every AI tool at Macy's
4 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 H2O.ai | ML Ops & Training | — | h2o.ai | |
 Movable Ink | Marketing Personalization & Ads | On or before Sep 2026 | movableink.com | |
 Miro | Project & Workspace Mgmt | — | miro.com | |
 Torq | AI Cyber Defense | — | torq.io |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Macy's's own words
Published results, each linked to its dated source. We quote, we do not score.
Macy's compared to other Retail companies
Macy's uses 4 AI tools. The median among the 53 Retail companies on usedby is 1. 47 of its 52 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
53 Retail companies on usedby, by number of AI tools
- 31 companies with 1 tool
- 10 companies with 2 tools
- 6 companies with 3 tools
- 2 companies with 4 tools
- 2 companies with 5 tools
- 0 companies with 6 tools
- 0 companies with 7 tools
- 2 companies with 8 tools or more
What its peers use that Macy's does not
Questions about AI at Macy's
What AI tools does Macy's use?
Macy's uses 4 AI tools: H2O.ai, Movable Ink, Miro, and Torq. 2 are confirmed by a published story, quote or press release, and 2 are listed on the vendor's own pages.
Does Macy's use Paradox?
usedby has not found a public page showing that Macy's uses Paradox. Paradox is the most used AI tool among the 53 Retail companies on usedby: 6 of them use it. See who uses Paradox.
How does Macy's compare to other Retail companies?
Macy's uses 4 AI tools. The median among the 53 Retail companies on usedby is 1, and 47 of its 52 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Macy's uses?
Each tool is linked to a public page that names Macy's: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Macy's, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.