Who uses Zowie?
Enterprise AI agent platform for customer service in banking, insurance, telecom, retail and ecommerce. getzowie.com
24
companies use Zowie
24 companies use Zowie. 8% are in Retail. Confirmed or observed customers include DECATHLON, Bed bath & beyond, and AirHelp. 19 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 24 of 24 companies checked, from 2 public sources.
- Category
- Customer Service Automation
- Customers by proof
- 19 confirmed, 5 observed
- Top industry
- Retail, 8% of customers
- Most similar
- Cognigy, no shared customer yet
- Website
- getzowie.com
What Zowie does
Zowie lets enterprises configure and run customer-facing AI agents across voice, chat, email and apps. A decision engine executes business rules deterministically, separate from the language model, while a supervisor scores every conversation and traces log each decision. It can orchestrate its own agents alongside vendor and in-house agents.
Written by usedby from getzowie.com.
Main features
Common uses
Works with
24 companies use Zowie
Every company below links to the public page that shows it uses Zowie. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 DECATHLON | Retail | |
 Bed bath & beyond | Retail | |
 AirHelp | — | |
 ALAB Laboratoria | — | |
 Aviva | — | |
 Avon | — | |
 Beerwulf | — | |
 Booksy | — | |
 Calendars.com | — | |
 Diagnostyka | — |
Is Zowie right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 53 Retail companies on usedby, 2 are listed as Zowie customers. 10 use only another Customer Service Automation tool.
- Zowie only, 2%
- Zowie and another tool in Customer Service Automation, 2%
- Another tool in Customer Service Automation only, 19%
- No Customer Service Automation tool we can see, 77%
These are companies usedby tracks because a public page names them, often Zowie's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Zowie and its customers. Each one links to its dated source. We quote, we do not score.
We knew we needed automation, but most AI platforms felt like black boxes. They charged per seat, limited access, and gave us no control over how AI actually worked.Before you buy Zowie
What Zowie publishes on the points buyers check first, each with its source and check date.
| Data processing terms | A data processing agreement is available. | getzowie.com, checked Oct 8, 2026 |
|---|
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Zowie work with the tools we already use?
Zowie alternatives
Tools compared with Zowie most often, with the customers they share.
| Tool | Customers | Shared with Zowie | Compare |
|---|---|---|---|
 Cognigy57 customers, 0 shared | 57 | 0 | Zowie vs Cognigy |
 Intercom112 customers, 0 shared | 112 | 0 | Zowie vs Intercom |
 Sierra50 customers, 0 shared | 50 | 0 | Zowie vs Sierra |
 Sanas48 customers, 0 shared | 48 | 0 | Zowie vs Sanas |
 Talkdesk47 customers, 0 shared | 47 | 0 | Zowie vs Talkdesk |
Questions about Zowie
Who uses Zowie?
24 companies use Zowie, including DECATHLON, Bed bath & beyond, and AirHelp.
Which industries use Zowie?
The industries with the most Zowie customers are Retail (2) and Logistics & Supply Chain (1).
What are the alternatives to Zowie?
The tools compared with Zowie most often are Cognigy (57 customers, 0 shared), Intercom (112 customers, 0 shared), Sierra (50 customers, 0 shared), and Sanas (48 customers, 0 shared). See all Zowie alternatives.
How does usedby know who uses Zowie?
Each company is linked to a public page that names it: Zowie's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (19): a case study, a named quote or a press release. Observed (5): Zowie shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Zowie, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 24 of 24 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Zowie started on October 8, 2026. New customers appear after two complete checks of its pages.