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AI agents for customer service tools used by Retail companies

Each line links its public proof and the date usedby last checked it.

29

Retail companies use AI agents for customer service tools

13 confirmed 16 observed

The most used: Parloa (5), Zowie (5), and Sierra (4).Data as of Oct 24, 2026

Ranking

Tools ranked by the Retail companies that use them. Ties go to the stronger proof.

Who uses each tool

Strongest proof first. A job post is a signal, the weakest proof.

  1. 1Parloa5 companies · Checked Oct 23, 20265
    2 confirmed 3 observed

    Parloa profile

  2. 2Zowie5 companies · Checked Oct 19, 20265
    0 confirmed 5 observed

    Zowie profile

  3. 3Sierra4 companies · Checked Oct 19, 20264
    3 confirmed 1 observed

    Sierra profile

  4. 4Gupshup3 companies · Checked Oct 18, 20263
    3 confirmed 0 observed

    Gupshup profile

  5. 5Yellow.ai3 companies · Checked Oct 19, 20263
    1 confirmed 2 observed

    Yellow.ai profile

  6. 6Blip3 companies · Checked Oct 19, 20263
    0 confirmed 3 observed

    Blip profile

  7. 7Tidio2 companies · Checked Oct 9, 20262
    2 confirmed 0 observed

    Tidio profile

  8. 8Ada2 companies · Checked Oct 15, 20262
    1 confirmed 1 observed

    Ada profile

  9. 9Rasa1 company · Checked Oct 21, 20261
    1 confirmed 0 observed

    Rasa profile

  10. 10Cognigy1 company · Checked Oct 24, 20261
    0 confirmed 1 observed

    Cognigy profile

  11. 11iAdvize1 company · Checked Oct 22, 20261
    0 confirmed 1 observed

    iAdvize profile

  12. 12LivePerson1 company · Checked Oct 23, 20261
    0 confirmed 1 observed

    LivePerson profile

How usedby counts

13 confirmed 16 observed

A company counts once per tool, at its strongest proof: confirmed (a case study, a named testimonial, a press release or the company's own account), declared (the company told usedby), observed (a vendor logo wall or customers page) or signal (a job post). Counts cover the companies on usedby, never the whole market.

No software vendor had to be left out.

Data as of October 24, 2026.

Questions

Which AI agents for customer service tools do Retail companies use most?

Parloa leads: 5 of the 29 Retail companies on usedby that use AI agents for customer service tools use it. Next: Zowie (5), Sierra (4), Gupshup (3), and Yellow.ai (3). See Parloa.

How many Retail companies use AI agents for customer service tools?

29 Retail companies on usedby use at least one of 12 AI agents for customer service tools. It counts the companies usedby tracks.

What proof backs these lines?

Of the 29 companies, each counted at its strongest proof: 13 confirmed, 0 declared, 16 observed and 0 known from a job post.

How does usedby build this ranking?

usedby counts each Retail company once per tool, from public proof: case studies, press releases, the company's own site or its declaration to usedby, vendor customer pages and job posts. Every line shows its proof and the date usedby last checked it.