Who uses Yellow.ai?
Agentic AI platform for automating customer and employee conversations across chat, voice and email. yellow.ai
27
companies use Yellow.ai
27 companies use Yellow.ai. 7% are in E-commerce & D2C. Confirmed or observed customers include Amazon, Sony, and Bayer. 15 of them are confirmed by a published case study, quote or press release.Latest check Oct 8, 2026: 27 of 27 companies checked, from 9 public sources.
- Category
- Chatbots & Live Chat
- Customers by proof
- 15 confirmed, 12 observed
- Top industry
- E-commerce & D2C, 7% of customers
- Data residency
- US, EU, Singapore, India, Indonesia, UAESource: yellow.ai, checked Oct 8, 2026
- Most similar
- Tidio, no shared customer yet
- Website
- yellow.ai
What Yellow.ai does
Yellow.ai lets enterprises build and run AI agents for customer and employee experience across 35+ channels including chat, voice and email. It uses a multi-LLM architecture, an agentic RAG knowledge base and an AI copilot to build, test and optimize agents. It serves BFSI, healthcare, retail, travel, logistics and BPO companies, with a free tier and enterprise plans.
Written by usedby from yellow.ai.
Main features
Common uses
Works with
27 companies use Yellow.ai
Every company below links to the public page that shows it uses Yellow.ai. Open a row to see the dated capture.
Customers over time: appears once we have six months of archived captures.
| Company | Industry | Proof |
|---|---|---|
 Amazon | E-commerce & D2C | |
 Sony | Media & Publishing | |
 Bayer | Biotech & Pharma | |
 Hyundai | Automotive Manufacturing | |
 DECATHLON | Retail | |
 Xiaomi | E-commerce & D2C | |
 Air Asia | — | |
 City of Cape Coral | — | |
 Coda Payments | Fintech & Payments | |
 Empire Dermatology | — |
Is Yellow.ai right for your company?
See what companies in your industry use, from the companies we track. Pick your industry.
Of the 53 E-commerce & D2C companies on usedby, 2 are listed as Yellow.ai customers. 7 use only another Chatbots & Live Chat tool.
- Yellow.ai only, 4%
- Yellow.ai and another tool in Chatbots & Live Chat, 0%
- Another tool in Chatbots & Live Chat only, 13%
- No Chatbots & Live Chat tool we can see, 83%
These are companies usedby tracks because a public page names them, often Yellow.ai's own customer page. It is not a market share. A company counts once, whatever the number of tools it uses.
What customers report
Results as published by Yellow.ai and its customers. Each one links to its dated source. We quote, we do not score.
3M+users engaged within weeks of launch
Lulu HypermarketVendor case studyPublished Apr 20, 202624/7Citizen support availability
City of Cape CoralVendor case studyPublished May 13, 2026
~$4Mannual savings
Waste ConnectionsVendor case studyPublished Apr 5, 2023
Read the story
Sony IndiaVendor case studyPublished Apr 5, 2023
Read the story
Lion ParcelVendor case studyPublished Apr 3, 2024With deep back-end integration with the Sony CRM, the voice AI agent collects, records and analyzes user information to deliver personalized experiences. We are pleased to join hands with Yellow.ai for their support in taking Sony’s exceptional customer service support a notch higher.With automation, we have enabled our employees to receive their W2 in minutes where it was taking 4 to 24 hours before. The success achieved since going live with Yellow.ai is catapulting the team to grow conversational AI use cases throughout the organization.Before you buy Yellow.ai
What Yellow.ai publishes on the points buyers check first, each with its source and check date.
| Data residency | US, EU, Singapore, India, Indonesia, UAE | yellow.ai, checked Oct 8, 2026 |
|---|---|---|
| Data processing terms | A data processing agreement is available. | yellow.ai, checked Oct 8, 2026 |
| Free trial | Free trial or free plan available. | yellow.ai, checked Oct 8, 2026 |
| Integrations | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice | yellow.ai, checked Oct 8, 2026 |
Questions to ask in your demo
- Which of your customers look like us, by industry and size?
- What does a pilot cost, and what decides the move to a full contract?
- Where is our data stored, who can access it, and is it used to train models?
- How does Yellow.ai work with the tools we already use?
Yellow.ai alternatives
Tools compared with Yellow.ai most often, with the customers they share.
| Tool | Customers | Shared with Yellow.ai | Compare |
|---|---|---|---|
 Tidio46 customers, 0 shared | 46 | 0 | Yellow.ai vs Tidio |
 Live Person41 customers, 0 shared | 41 | 0 | Yellow.ai vs Live Person |
 Gupshup34 customers, 0 shared | 34 | 0 | Yellow.ai vs Gupshup |
 Blip28 customers, 0 shared | 28 | 0 | Yellow.ai vs Blip |
Questions about Yellow.ai
Who uses Yellow.ai?
27 companies use Yellow.ai, including Amazon, Sony, and Bayer.
Which industries use Yellow.ai?
The industries with the most Yellow.ai customers are E-commerce & D2C (2), Automotive Manufacturing (1), and Biotech & Pharma (1).
What are the alternatives to Yellow.ai?
The tools compared with Yellow.ai most often are Tidio (46 customers, 0 shared), Live Person (41 customers, 0 shared), Gupshup (34 customers, 0 shared), and Blip (28 customers, 0 shared). See all Yellow.ai alternatives.
How does usedby know who uses Yellow.ai?
Each company is linked to a public page that names it: Yellow.ai's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
What do confirmed, observed and signal mean?
Confirmed (15): a case study, a named quote or a press release. Observed (12): Yellow.ai shows the company on its own pages, for example a logo wall. Signal (0): a job post shows the company’s employees use Yellow.ai, the weakest proof. Every level counts as a customer, and each line shows its level.
How current is this list?
The most recent check was on October 8, 2026, and 27 of 27 companies on this list have been checked so far. A company leaves the list only after three checks in a row that no longer find it, and at least 14 days after it was last seen. A company with a published case study or quote is never removed automatically.
Changes and sources
New customers
No new customer yet. Tracking of Yellow.ai started on October 8, 2026. New customers appear after two complete checks of its pages.