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Sanas vs Yellow.ai: who uses which

Customers, public proof and the companies that use both.

On usedby, 48 companies use Sanas and 27 use Yellow.ai. 1 company uses both, including Amazon. Sanas leads among the IT Services & System Integration companies on usedby that use either tool.Latest check Oct 8, 2026: 75 of 75 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.

Who uses Sanas, Yellow.ai, or both

Every company with a public proof for at least one of the two tools.

47

use only Sanas

1

company uses both

26

use only Yellow.ai

47 companies use only Sanas, 26 use only Yellow.ai and 1 uses both, out of the 74 companies on usedby that use at least one of them.

48customers
20 confirmed 28 observed

Where it lands

IT Services & System Integration18
Telecommunications7
Insurance & InsurTech5

Recently publicly listed customers

WiproMay 13 – Aug 13
27customers
6 confirmed 21 observed

Where it lands

E-commerce & D2C3
Retail3
Energy, Utilities & Cleantech2

Who uses both

Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.

Companies that use both Sanas and Yellow.ai
Company
Amazon

By industry

Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Sanas, Yellow.ai or both: a share of the companies on usedby, not of the market.

IndustrySanas onlyBothYellow.ai only
IT Services & System Integration19 companies on usedby
95%0%5%
Telecommunications8 companies on usedby
88%0%12%
Fintech & Payments5 companies on usedby
60%0%40%
Insurance & InsurTech5 companies on usedby
100%0%0%

Sanas onlyBothYellow.ai only

More common with Sanas

  • IT Services & System Integration18 of the 19 IT Services & System Integration companies on usedby that use either tool use Sanas.
  • Telecommunications7 of the 8 Telecommunications companies on usedby that use either tool use Sanas.
  • Fintech & Payments3 of the 5 Fintech & Payments companies on usedby that use either tool use Sanas.

Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).

Side by side

Facts from our data and from each vendor's public pages. Each line says where it comes from.

SanasYellow.ai
Customersusedby, latest check Oct 8, 2026Sanas: 48 (20 confirmed, 28 observed)Yellow.ai: 27 (6 confirmed, 21 observed)
Top industryusedby, latest check Oct 8, 2026Sanas: IT Services & System Integration (18)Yellow.ai: No clear lead
CategoryusedbySanas: Contact center AIYellow.ai: AI agents for customer service
Free trialNot checked yetYellow.ai: Free trial or free plan available.yellow.ai, checked Oct 8, 2026
SecuritySanas: PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUSTtrust.sanas.ai, checked Oct 8, 2026Not checked yet
Data residencyNot checked yetYellow.ai: US, EU, Singapore, India, Indonesia, UAEyellow.ai, checked Oct 8, 2026
LanguagesSanas: Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 moresanas.ai, checked Oct 8, 2026Not checked yet
IntegrationsSanas: Genesys, Five9, NICE, Avaya, Zoomsanas.ai, checked Oct 8, 2026Yellow.ai: Zendesk, Genesys, Freshdesk, Freshchat, Freshserviceyellow.ai, checked Oct 8, 2026
WebsiteSanas: sanas.aiYellow.ai: yellow.ai

What customers report

Results as the vendor or the customer published them, with the source and the date.

Sanas

37.5% reduction in AHT

TP

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

50% increase in converting hotel bookings

Wyndham

Vendor case study, sanas.ai, published Sep 4, 2026

Read the story

Yellow.ai

Isha has successfully handled over 21,000 customer and dealer calls with seamless integration

Sony India

Vendor case study, yellow.ai, published Apr 5, 2023

Read the story

3M+ users engaged within weeks of launch.

Lulu Hypermarket

Vendor case study, yellow.ai, published Apr 20, 2026

Read the story

Questions about Sanas and Yellow.ai

Which is used more, Sanas or Yellow.ai?

Sanas has more customers on usedby: 48 against 27 for Yellow.ai.

Do companies use both Sanas and Yellow.ai?

Yes. 1 company uses both on usedby, including Amazon.

Who uses Sanas?

48 companies on usedby, each with the public page that shows it. See who uses Sanas.

Who uses Yellow.ai?

27 companies on usedby, each with the public page that shows it. See who uses Yellow.ai.

How does usedby count customers?

A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.